Timothy MAVRATZAKIS
Summary
Dedicated senior compliance professional with a proven ability to excel in rapidly evolving environments. Recognised for expertise in interpreting and applying regulatory requirements. Proven leadership in cultivating a strong compliance culture. Demonstrated ability to align compliance initiatives with business objectives.
Overview
14
14
years of professional experience
Work History
COMPLIANCE ADVISORY MANAGER - BUSINESS OPERATIONS
People First Bank (Formerly People's Choice)
03.2024 - Current
- Provided Compliance Advice for the largest division within the business, overseeing Business Operations, including Lending, Banking, Products, Payments and Remediation.
- Oversaw the implementation and ongoing management of the Operations Compliance Obligations Register, ensuring accurate interpretation of requirements and appropriate linkage to business processes, policies, and controls.
- Conducted compliance control testing, identified potential gaps, and implemented treatment plans to reduce risks and improve compliance posture.
- Provided expert compliance risk management support to ensure adherence to the People First Bank Risk Management Framework
- Assisted Obligation Owners with policy updates, training materials, and compliance processes, ensuring all roles and responsibilities were clearly understood.
- Led the remediation of compliance-related incidents, coordinating with business unit SMEs to reduce the risk of non-compliance.
- Managed incident and issue reporting, ensuring accurate and timely escalation to the relevant stakeholders in accordance with incident management procedures.
- Collaborated with Line 2 teams to ensure compliance breaches were reported to regulators accurately and within required timelines.
- Supported business units in preparing and contributing to attestations, certifications, and consultations to regulatory bodies.
- Provided detailed management and board committee reports, ensuring clear and concise communication on compliance and risk status.
- Ensured the timely completion of Line 2 Assurance compliance actions, facilitating necessary adjustments to mitigate operational risks.
SENIOR COMPLIANCE SPECIALIST
People First Bank (Formerly People's Choice)
07.2022 - Current
- Analysed and reviewed significant compliance issues raised by compliance breaches, assurance reviews and internal audits and worked with the business to implement treatment plans to manage compliance risks.
- Oversaw end-to-end management of reportable compliance incidents, including investigation, root cause analysis, rectification, and remediation, ensuring timely regulatory reporting
- Project managed compliance initiatives and provided advice on change management.
- Analysed and compiled key data to assist in trend analysis and business reporting.
- Ensured all compliance returns are prepared and submitted within the required timeframes.
- Provided advice and clear accountability to stakeholders within the business on how to manage their compliance obligations.
COMPLIANCE LEAD
MyBudget
03.2021 - 06.2022
- Established the Compliance Framework for two separate Australian Credit Licenses.
- Established the Compliance Framework for a newly acquired Australian Financial Services License.
- Established MyBudget's Risk and Compliance Committee.
- Established regular reporting on compliance matters with rectification and remediation clearly monitored.
- Created and implemented an obligations register and developed compliance controls to mitigate risk.
- Conducted independent compliance audits on business units.
- Drafted business critical policies and implemented change management.
- Liaised with government bodies and regulators including ASIC, ATO, AUSTRAC and the OAIC.
- Managed the GRC system and ensured appropriate access and records are kept.
- Promoted a strong compliance culture within the business and empowered staff to identify and raise concerns.
- Provided compliance advice across the business.
COMPLIANCE OFFICER APAC
Bluestone Mortgages
12.2018 - 03.2021
- Reviewed operational compliance obligations for multiple business units (across AU & NZ) including lending, hardship, collections, complaints, customer service and settlements.
- Lead compliance officer on business projects including launch of new products and systems used by business units.
- Independently created the NZ compliance monitoring program and solely responsible for upkeep, reviews and recommendation actions.
- Regular gap analysis conducted for the Bluestone executive team on changes to processes.
- Active and ongoing training across the Australian, New Zealand and Philippine offices to ensure credit license obligations are met and that there are demonstrable positive trends in compliance results.
- Data and trend analysis of both raw and compliance data to address concerns and minimize error rate.
COMPLIANCE OFFICER
Aussie Home Loans
09.2017 - 12.2018
- Reviewed broker's post settlement files to ensure that they are meeting their obligations under responsible lending & privacy policies.
- Identifying suspicious activity & interpreting elevated risk factors of individual and/or groups of brokers.
- Ongoing development of existing processes including the methodology for compliance monitoring.
- Ongoing training with Line 2 team members to ensure knowledge gaps are addressed to reduce potential rework.
- Assistance in investigations of brokers/franchisees or stores including compiling and analysing raw data used to inform regulators and/or internal risk committees.
INSOLVENCY OFFICER
Fox Symes & Associates
08.2014 - 09.2017
- Management of the end to end processing of Part IX Debt Agreement proposals which included meeting the requirements outlined in the Bankruptcy Act 1966 & and expectations set out by the regulator.
- Identifying when creditors have failed in their responsible lending obligations & assisting affected customers in potential recourse.
- Auditing existing policies and procedures to ensure they reflect changes in legislation and that both the company and individuals are meeting their obligations.
HARDSHIP OFFICER
Toyota Finance
06.2013 - 08.2014
- Refinancing financial contracts within the financial hardship guidelines which included analysing Equifax, payslips/tax returns & statements.
- Working with customer disputes to address declined applications that resulted in financial ombudsman complaints.
- Analysis of original loan applications to ensure they met responsible lending obligations.
CUSTOMER ADVISOR
National Australia Bank
02.2011 - 06.2013
- Opening transaction accounts & credit cards.
- Training of new employees.
- Administrative tasks.
Education
Annual CPD - Minimum 20 Hours Per Year
Bachelor Arts - Political Science & Philosophy
Macquarie University (Online)
01-2026
ACL/AFSL Compliance Obligations
Piper Alderman
2021
Financial Advice (Tier 2)
Kaplan
2021
Timeline
COMPLIANCE ADVISORY MANAGER - BUSINESS OPERATIONS
People First Bank (Formerly People's Choice)
03.2024 - Current
SENIOR COMPLIANCE SPECIALIST
People First Bank (Formerly People's Choice)
07.2022 - Current
COMPLIANCE LEAD
MyBudget
03.2021 - 06.2022
COMPLIANCE OFFICER APAC
Bluestone Mortgages
12.2018 - 03.2021
COMPLIANCE OFFICER
Aussie Home Loans
09.2017 - 12.2018
INSOLVENCY OFFICER
Fox Symes & Associates
08.2014 - 09.2017
HARDSHIP OFFICER
Toyota Finance
06.2013 - 08.2014
CUSTOMER ADVISOR
National Australia Bank
02.2011 - 06.2013
Annual CPD - Minimum 20 Hours Per Year
Bachelor Arts - Political Science & Philosophy
Macquarie University (Online)
ACL/AFSL Compliance Obligations
Piper Alderman
Financial Advice (Tier 2)
Kaplan
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