Timothy Mifsud
Batemans Bay,NSW
Summary
I pride myself in being an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I'm willing to take on added responsibilities to meet team goals. I'm a detail-oriented team player with strong organizational skills. I handle multiple projects simultaneously with a high degree of accuracy. I'm looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I'm available for to start within the next month, while I am securing living arrangements in the Melbourne area. I am
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
Trappers Restaurant
11.2022 - Current
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Maintain accurate records of sales, labor and other costs.
- Address customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Monitor staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Maintain current industry trends and innovations to boost competitiveness and customer appeal.
- Supervise staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Increase repeat business through excellent customer service, maintaining strong relationships with patrons.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Manage inventory control, reducing waste and optimizing resources allocation.
- Controlle expenses and boosted profitability by managing food and labor costs.
- Enhance team performance with regular evaluations and constructive feedback.
- Assist in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Develop and implement standard operating procedures to maintain smooth operations.
- Provide ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Identify and address customer complaints to promote satisfaction and loyalty.
- Reduce employee turnover by fostering a positive work culture and addressing concerns promptly.
- Monitor health and safety standards to maintain a clean, safe working environment.
- Coordinate kitchen activities with front-of-house staff for seamless and service.
- Monitored food preparation, and plating for quality control.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Strengthen communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Work effectively in fast-paced environments.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Act as a team leader in group projects, delegating tasks and providing feedback.
Bartender
Trappers Restaurant
06.2023 - Current
- Craft special drink and cocktail menu items for seasonal offerings.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
- Follow alcohol awareness procedures for preventing excessive intoxication.
- Serve high customer volumes during nights, and weekends.
- Regularly cleaned and sanitized bar area, refrigeration and storage areas.
- Upsell menu items to customers, increasing revenue and maximizing profits.
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
- Track bar stock levels and promptly replenished low materials to prevent shortages.
- Contribute innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Manage bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Efficiently open & close the bar according to established procedures, ensuring preparedness for each shift.
- Reduce wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Uphold strict regulations for safe alcohol service and food safety.
- Keep bar presentable and well-stocked to meet customer needs.
- Prepare garnishes by evenly slicing and pitting fruits.
- Cultivate strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
- Verify drinking age requirements of customers by carefully reviewing photo identification.
- Practice safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Create attractive bar displays by strategically arranging bottles and glasses.
- Develop loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Develop creative bar menus and drink recipes by researching emerging industry trends.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Identify issues, analyzed information and provided solutions to problems.
- Learn and adapted quickly to new technology and software applications.
- Strengthen communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
Sunseeker Motor Inn
11.2020 - Current
- Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitor motel financial records.
- Enforce policies and procedures to increase efficiency.
- Collaborate with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Handle confidential guest information responsibly, ensuring privacy standards were upheld at all times.
- Enhance guest satisfaction by providing efficient check-in and check-out services.
- Ensure compliance with motel policies by verifying identification documents while checking in guests.
- Process payments accurately and securely for both cash and credit transactions during checkouts.
- Administer key cards to authorized guests after verifying required credentials.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assist guests with inquiries and addressed any concerns, resulting in positive reviews and feedback.
- Report facility and room maintenance problems to appropriate personnel for immediate remediation.
- Monitor inventory levels of office supplies and restocked as needed to maintain efficiency at the front desk area.
- Manage phone lines effectively, handling reservations, cancellations, and general inquiries professionally.
- Maintain accurate records of guest information, payment transactions, and room assignments to ensure smooth operations.
- Maintain files and records by implementing effective filing systems that boosted efficiency and organization.
- Streamline reservation process for improved customer experience and increased bookings.
- Excellent communication skills
- Able to work flexible hours across night, weekend, and holiday shifts.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worke effectively in fast-paced environments.
Kitchen Hand
Reef Motor Inn
01.2015 - 04.2020
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Increased machine efficiency by scraping and pre-washing dishes.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
No Degree - RSA
Express Online Training
Melbourne, VIC02.2024
Certificiate 3 in Business Administration - Business Administration
Training Services NSW
Wollongong02.2023
Skills
- Food Service
- Beverage Preparation
- Food and Beverage Service
- Customer Service
- Bar Equipment Familiarity
- Glassware knowledge
- Telephone Etiquette
- Garnishing Drinks
- Ordering Procedures
- Engaging personality
- Ability to Lift 30 Pounds
- Liquor Law Compliance
- Interpersonal Communication
- Professional Appearance
- Highly reliable
- Calm and Composed
- Honest and Dependable
- Drink Preparation
- Professional Service Standards
- Hospitality and Guest Service
- Responsible Alcohol Service
- Health codes compliance
- Fast Learner
- Good Conversationalist
- Relationship Building
- Strong multitasking
- Cleanliness and hygiene
- Monitoring Alcohol Consumption
- Patience and Tolerance
- Handling Difficult Customers
- Basic Math
- Age Identification checks
- Payment Processing
- Cash Register Operation
- Supply and Inventory Maintenance
- Inventory
Timeline
Bartender
Trappers Restaurant
06.2023 - Current
Restaurant Supervisor
Trappers Restaurant
11.2022 - Current
Receptionist
Sunseeker Motor Inn
11.2020 - Current
Kitchen Hand
Reef Motor Inn
01.2015 - 04.2020
No Degree - RSA
Express Online Training
Certificiate 3 in Business Administration - Business Administration
Training Services NSW
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