Timothy Miles
Coopernook,NSW
Summary
Continue my commitment to improving residential aged care, through positive consumer experience and regulatory compliance. As a goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Fiscally focused and driven to promoting financial growth for the organization.
Overview
19
19
years of professional experience
Work History
Contract residential aged care manager
E4 recruitment
04.2024 - Current
- Established and maintained relationships with consumers, families and community partners to coordinate services to meet the diverse needs of the individuals.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Increased profit by streamlining occupancy, achieving this through AN-ACC optimization, whilst risk assessing potential consumers on their person centred need requirements.
- Prepared accurate situation reports for senior leadership during crisis situations, ensuring they had the necessary information to make informed decisions.
- Maintain Government Compliance in alignment with the Aged Care Quality Safety Commission and the strengthened standards.
Registered Nurse / Clinical care manager
RSL life care
09.2023 - 04.2024
- Utilized critical thinking skills to prioritize nursing interventions based on individuals needs, to develop person centred care plans.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex and diverse with a strong focus on behaviour support plans.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices, As the lead IPC.
RACF
Estia health – Forster – Taree – Tuncurry NSW
06.2019 - 07.2023
- Incident management and reporting
- Staff performance evaluations
- Promoting EAP, supporting return to work programs
- Clinical stock supply and ordering
- Day to day operational rhythm of the RACF
- Commission readiness
- Compliance monitoring for commission visit
- Knowledge and implementation of the Australian aged care quality and safety standards
Endorsed Enrolled Nurse
Muswellbrook District Hospital
02.2015 - 12.2018
- General medical / Surgical nursing
- Emergency department
- Day Stay
- Pre and postoperative management of general surgical patients
- Insertion of intravenous cannulas
- Pathology collection
Endorsed Enrolled Nurse
International SOS
02.2015 - 12.2018
- Working in and caring for defence members, I gained skills specific to the defence patient population i.e aviation medicine, sports medicine and acute mental health crisis management
- Basic assessment, treatment and triage of outpatients
- Management of post op patients
- Organising appointment and follow up treatment
- Mental health assessment and planning
- Insertion of intravenous cannulas
- Pathology collection, processing and recall
- Immunization
Endorsed Enrolled Nurse
Aspen Medical
12.2014 - 02.2015
- Working in and caring for defence members, I gained skills specific to the defence patient population i.e aviation medicine, sports medicine and acute mental health crisis management
- Basic assessment, treatment and triage of out of hours out patients
- Management of post op patients
- Organising appointment and follow up treatment
- Mental health assessment and planning
- Education and in-services (training nursing staff in the use of the Philips MRx defibrillator)
- Actively involved in clinical governance of the ward working with the Company Sergeant Major and Health Centre Manager
Endorsed Enrolled Nurse
Mayo Private Hospital
03.2008 - 12.2014
- General medical surgical nursing with experience in the day only unit and HDU
- Pre and postoperative management of orthopaedic, ENT, urology and general surgical patients
- Management and removal of surgical drains including ATS reinfusion drains
- Management of urology patients including CBI and manual irrigation
- Experienced in the use of and management of VAC dressings
- Committee member of WH&S providing feedback and reviewing changes made to safe practices in the workplace
- Assisted with changes made to clinical waste management, storage and disposal
- Contributed to changes made to improve hand hygiene standard and compliance in accordance with Hand Hygiene Australia
Endorsed Enrolled Nurse
Liverpool Hospital
09.2006 - 03.2008
- General nursing care of medical cardiac patients including the management of unstable angina, cardiac arrhythmias and telemetry
- Routine pre and postoperative care of cardiac patients as well as the care of immediate postoperative high acuity cardiac patients
- Worked effectively as part of a multidisciplinary healthcare team, participating in ward rounds and regular ward in services
- Completed a seven to eight week rotation through the following departments respiratory, palliative/haem-oncology wards and the operating theatres as part of Cert 4 in Nursing (Enrolled Nurse)
Education
Masters of business administration -
University of Technology
07-2026
Health education and training (HETI): Vaccination storage and old chain management -
NSW Health
04.2023
National construction training - Apply WHS requirements, policies and procedures in construction industry
Saferite
04.2022
Bachelor of Nursing -
Charles Darwin University
12.2018
St Johns First Aid Certificate (CPR) -
St Johns
06.2015
Certificate IV in Nursing (Enrolled Nurse) -
Western Sydney Institute of TAFE
01.2006
Certificate III in Nursing (Assistant in Nursing) -
Taree adult Education
01.2001
Skills
- Drafting improvement programs though a collaborative approach to PCI
- Effective communication with all stakeholders
- Comfort and visual appeal improvement
- Capital expenditure management
- Complaint handling coordination through complements and complaints
- Vaccination program management and governance
- Collaboration with a diverse range of health care professionals, GPs, pharmacists, allied health and PHU
- Meeting facilitation, attendance and chairing
- Incident reporting, writing and reviewing SIRs
- Operational reporting
- Deadline management
- Revenue driving support
- Mentoring and providing support to registered staff
- Clinical decision making and Clinical education
Accomplishments
Previous 12 months of crisis management, including events such as unique communicable disease outbreak within a rural setting. criminal matters of safety, staff bereavement, providing stability to RACF challenged by managerial upheaval, SIRs P1 reporting and closures with positive consumer outcomes as well as leading positive commission site visit.
Timeline
Contract residential aged care manager
E4 recruitment
04.2024 - Current
Registered Nurse / Clinical care manager
RSL life care
09.2023 - 04.2024
RACF
Estia health – Forster – Taree – Tuncurry NSW
06.2019 - 07.2023
Endorsed Enrolled Nurse
Muswellbrook District Hospital
02.2015 - 12.2018
Endorsed Enrolled Nurse
International SOS
02.2015 - 12.2018
Endorsed Enrolled Nurse
Aspen Medical
12.2014 - 02.2015
Endorsed Enrolled Nurse
Mayo Private Hospital
03.2008 - 12.2014
Endorsed Enrolled Nurse
Liverpool Hospital
09.2006 - 03.2008
National construction training - Apply WHS requirements, policies and procedures in construction industry
Saferite
Bachelor of Nursing -
Charles Darwin University
Certificate IV in Nursing (Enrolled Nurse) -
Western Sydney Institute of TAFE
Certificate III in Nursing (Assistant in Nursing) -
Taree adult Education
Masters of business administration -
University of Technology
Health education and training (HETI): Vaccination storage and old chain management -
NSW Health
St Johns First Aid Certificate (CPR) -
St Johns
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