Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Timothy Norman

Timothy Norman

Marrickville,Australia

Summary

Tym is an experienced Agile Coach, who is passionate about working with a wide range of people, situations, and challenges to provide positive long term change. Tym is an empowering change agent, always striving to discover new ways to overcome organizational inertia and enact real transformation.

Overview

12
12
years of professional experience

Work History

Talent and Culture Champion

EPiC Agile
Sydney, NSW
03.2022 - Current
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Established consistent language and methodology for talent discussions, development, and succession.
  • Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
  • Recruited top talent to maximize profitability.
  • Analyzed recruiting metrics to share reports and recommendations with stakeholders.
  • Built strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Fostered positive work environment through comprehensive employee relations program.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.

Agile Coach

EPiC Agile
Sydney, NSW
06.2020 - Current
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Educated clients on proper use of products and systems.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Developed individualized training plans to achieve staff readiness.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Monitored participant workflow and behaviors throughout training process.
  • Identified and recommended staff for key positions and departments.
  • Streamlined and optimized workflow and communication by implementing Agile frameworks.
  • Monitored program compliance by following up on assignments to drive execution.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Maintained and communicated standards for policy, process, operating guidelines, materials and work management.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Worked to provide continuous improvement for product development lifecycle.
  • Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Supported team using servant leadership style and leading by example.
  • Evangelized Agile as strategic asset of culture and business value.
  • Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
  • Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Researched current trends to stay knowledgeable in Scrum methods.
  • Assessed Scrum maturity of team and organized and coached team to higher levels of development.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.

First Responder

St John Ambulance NSW
Burwood, NSW
08.2021 - Current
  • Assessed medical conditions of patients in pre-hospital settings.
  • Transferred patients to emergency units of local hospitals.
  • Administered oxygen, oral glucose and activated charcoal to patients.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Collaborated with medical doctors and other healthcare professionals.
  • Observed patient behavior to report changes to medical personnel.
  • Provided patient families with post-medical care instructions.
  • Responded to emergency medical calls, providing basic life support services in accordance with protocols.
  • Maintained up-to-date knowledge of protocols, procedures and medical advances.
  • Assisted in removal of patients from hazardous or confined spaces.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Dressed and cleaned wounds, administered medications and performed other duties as needed.
  • Assessed patient conditions, maintaining calm demeanor in urgent situations.
  • Used medical equipment and supplies, such as oxygen tanks and intravenous (IV) supplies.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.

Agile Ways of Working Coach

Telstra
Sydney, NSW
09.2018 - 06.2020
  • Resolved problems, improved operations and provided exceptional service.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Self-motivated, with strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in team setting, providing support and guidance.
  • Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
  • Provided coaching and mentoring to employees.
  • Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
  • Developed and implemented successful onboarding program.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

IT Business Analysis Lead

Telstra
02.2012 - 09.2018
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Excellent communication skills, both verbal and written.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and implemented strategies to increase utilization and efficiencies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed budget implementations, employee evaluations, and contract details.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Led in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for projects, taking into account individual strengths and experience for business needs.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Senior Business Analyst

Telstra Corporation
Sydney, NSW
02.2014 - 02.2015
  • Generated business intelligence reports to inform strategic decision-making.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
  • Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
  • Collaborated with teams in product line transition to streamline manufacturing footprint.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Performed gap analysis to identify areas of improvement.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Collaborated with internal business partners to implement commission arrangements.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Analyzed performance metrics to identify opportunities to increase sales.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Created dashboards to monitor and track key performance indicators.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
    Generated business intelligence reports to inform strategic decision-making.
    Analyzed business requirements to understand business needs.
    Assessed business requirements to forecast annual budgetary operational costs.
    Worked with Scrum team to test and certify application features before deploying to production.
    Conducted interviews with key business users to collect information on business processes and user requirements.
    Produced business requirements, master story list, sprint planning and design documents.
    Collaborated with teams in product line transition to streamline manufacturing footprint.
    Performed gap analysis to identify areas of improvement.
    Collaborated with stakeholders to define project objectives and criteria.
    Collaborated with upper management to drive strategy and implement new processes.
    Communicated and explained business requirements to team members to understand and implement functional demands.
    Demonstrated a high level of initiative and creativity while tackling difficult tasks.
    Resolved problems, improved operations and provided exceptional service.
    Developed strong communication and organizational skills through working on group projects.
    Identified issues, analyzed information and provided solutions to problems.

Business Analyst Manager

Optus Telecommunications
10.2010 - 01.2012
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established and implemented departmental policies, goals and objectives.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Led employee relations through effective communication, coaching, training, and development.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.

Education

Diploma of Emergency Health Care - Emergency Health Care

Australian Paramedic College
Brisbane
07.2023

Cert IV in Leadership And Management - Organizational Leadership

St John Ambulance NSW
Burwood, NSW
01.2022

Skills

  • Problem-Solving
  • Self-Motivated
  • Active Listening
  • Agile Work Processes
  • Best Practices and Methodologies
  • Continuous Improvement
  • Agile Principles
  • Event Planning
  • Screening Processes
  • Talent Management
  • Scrum Processes
  • Atlassian JIRA

Certification

  • Cert IV in Leadership and Management (BSB40520)
  • ICAgile Certified Professional Agile Coaching
  • ICAgile Certified Professional Agile Team Facilitation
  • ICAgile Certified Professional
  • Certified SAFe 4 Agilist
  • Certified SAFE 4 Product Owner/Product Manager
  • Certified AgilityHealth Facilitator, AHF
  • Certificate II in Medical Service First Response
  • Standard First Aid, CPR and AED

Timeline

Talent and Culture Champion

EPiC Agile
03.2022 - Current

First Responder

St John Ambulance NSW
08.2021 - Current

Agile Coach

EPiC Agile
06.2020 - Current

Agile Ways of Working Coach

Telstra
09.2018 - 06.2020

Senior Business Analyst

Telstra Corporation
02.2014 - 02.2015

IT Business Analysis Lead

Telstra
02.2012 - 09.2018

Business Analyst Manager

Optus Telecommunications
10.2010 - 01.2012

Diploma of Emergency Health Care - Emergency Health Care

Australian Paramedic College

Cert IV in Leadership And Management - Organizational Leadership

St John Ambulance NSW

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Timothy Norman