Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timothy Setches

Caulfield South,VIC

Summary

Dynamic Case Manager with Goulburn Valley Health, specializing in home care package management and client advocacy. Proven success in developing tailored care plans and coordinating services, enhancing seniors' quality of life. Strong budgeting skills and crisis intervention expertise, fostering independence and dignity for clients while ensuring compliance with regulatory standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Case Manager – Aged Care – Home Care Packages (HCP)

Goulburn Valley health
Regional - North Central Victoria, VIC
10.2023 - Current
  • Manage 38+ clients Home Care Packages (HCPs) Levels 1–4, including intake, develop individualised care plans, budget planning
  • Deliver client-centered, informed case management, applying a trauma-informed approach that supports older Australians living at home.
  • Liaise with healthcare professionals and service providers to ensure responsive care delivery.
  • Advocate for and support older persons' right to self-determination, independence, dignity, and quality of life.
  • Develope and review individualised care plans, coordinating nursing and allied health services on a regular basis.
  • Conduct comprehensive assessments, including physical and social needs, with home visit risk evaluations.
  • Facilitate care transitions, including hospital discharges, and end-of-life support.
  • Participated in multidisciplinary meetings to align on care goals and progress updates.

Team Lead, Work and Learning Centre (Metro)

Brotherhood of St. Laurence
Fitzroy, VIC
04.2020 - 10.2023
  • Led team of advisors supporting CALD, refugee, and asylum seeker communities into employment.
  • Designed and delivered comprehensive employment services addressing social and health barriers.
  • Developed individualized care and employment plans for high-needs clients.
  • Coordinated referrals to health, housing, legal, education, and mental health services.
  • Established partnerships with community organizations, councils, and government agencies.
  • Chaired quarterly community forums, reporting outcomes to state government.
  • Engaged employers to create inclusive job opportunities and advocate for participant hiring.

Business Development and Community Relationship Manager

The Centre for Continuing Education Inc.
Seymour, Vic
10.2018 - 04.2020
  • Cultivated relationships with aged care, disability, and allied health providers to design and implement training programs addressing workforce shortages.
  • Led development and delivery of training courses for healthcare staff in aged care, disability, and health support services.
  • Executed marketing campaigns that increased enrollment in accredited programs, including Certificate III in Individual Support and Certificate IV in Disability.
  • Managed student placements in local healthcare settings, ensuring performance monitoring and assessment.
  • Partnered with community organizations and housing services to provide support for students and overcome training barriers.
  • Identified emerging job needs through employer engagement; developed tailored employability skills programs for job seekers.
  • Negotiated contracts while maintaining collaborative relationships with key stakeholders, including government agencies and community groups.
  • Delivered employability skills training focused on financial and digital literacy for disadvantaged groups, enhancing job readiness.

Regulatory and Compliance Leader

WIPRO Technologies Ltd – Origin Energy Account
South Melbourne, Victoria
02.2016 - 10.2018
  • Fulfilled Regulatory Compliance Officer responsibilities per Master Services Agreement (MSA) with Origin.
  • Maintained comprehensive understanding of technical energy regulatory requirements across multiple jurisdictions.
  • Communicated updates on regulatory changes to Origin business staff and Wipro teams.
  • Ensured optimal mix of staff, processes, and systems for compliance with regulatory requirements as per MSA.
  • Managed regulatory compliance function by interpreting obligations and recommending necessary actions.
  • Developed compliance frameworks and policies, ensuring timely communication of obligations to Wipro teams.
  • Built strong partnerships with Origin, Wipro staff, and external stakeholders for enhanced compliance efforts.
  • Conducted audits and risk assessments to identify compliance issues and recommend operational improvements.

Operations Manager -Back Office Processing

WIPRO BPO Ltd - Origin Energy Account
Melbourne, Vic/ S.A. India (OS)
01.2011 - 01.2016
  • Successfully transitioned back-office processes to Wipro in India, streamlining operations across geographies.
  • Managed large, cross-functional teams to perform critical back-office functions effectively.
  • Established robust communication channels with client leadership, reducing miscommunications and missed deadlines.
  • Implemented client strategies ensuring compliance with organizational goals and service level agreements (SLAs).
  • Conducted performance review meetings to assess project outcomes and departmental effectiveness.
  • Developed policies enhancing productivity and reducing client costs while maximizing operational performance.
  • Optimized organizational systems for improved efficiency and adaptability to changing demands.
  • Directed product flow, proactively addressing delays and proposing effective solutions.

Education

Diploma Of Community Services - Case Management

Health Science
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Skills

  • Home care package management
  • Intake and case management
  • Care plan development and reviews
  • Client advocacy and outreach
  • Crisis intervention strategies
  • Cultural competency in care
  • Budgeting and financial oversight
  • Service coordination and referrals
  • Risk management practices

Certification

Holder of current WWCC, police check, and NDIS workers screening check

Timeline

Case Manager – Aged Care – Home Care Packages (HCP)

Goulburn Valley health
10.2023 - Current

Team Lead, Work and Learning Centre (Metro)

Brotherhood of St. Laurence
04.2020 - 10.2023

Business Development and Community Relationship Manager

The Centre for Continuing Education Inc.
10.2018 - 04.2020

Regulatory and Compliance Leader

WIPRO Technologies Ltd – Origin Energy Account
02.2016 - 10.2018

Operations Manager -Back Office Processing

WIPRO BPO Ltd - Origin Energy Account
01.2011 - 01.2016

Diploma Of Community Services - Case Management

Health Science

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