TIMOTHY STEVENS
Cranbourne,VIC
Summary
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Grocery Manager
Woolworths
05.2022 - Current
- Creating a roster for a team of 35 employees considering all availabilities and wage costs, keeping in budget
- Training new team members
- Maintain the physical appearance of the store, facing aisles and keeping areas tidy
- Acting as second in charge, leading the store when higher management isn't available
- Efficiently stocking shelves to ensure product is available to customers and deadlines are met
- Communicating and working with brand representatives to plan displays
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
Grocery Manager
Woolworths, Rosebud Central
03.2022 - 05.2022
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
Fresh Manager
Woolworths
12.2020 - 03.2022
- Lead a team of 10-15 members, training and developing their skills
- Creating a roster for staff, following budget guides
- Keeping track of products, ensuring correct rotation to make sure produce is at a high standard
- Following food safety guidelines
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Completed cycle counts and monthly inventory.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Footwear Manager
JD Sports
05.2020 - 11.2020
- Lead a team of 8 members
- Meeting all Daily KPIs and sales budgets
- Merchandising, creating visual displays to sell products
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Supervisor
Woolworths
04.2015 - 11.2020
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organised the store, including the checkout desk and displays
- Alerted customer to upcoming sales events and promotions
- Identified potential shoplifters and alerted management.
Education
Completed Level 1 First Aid HLTAID002 (Includes CPR and EpiPen Update) Completed Responsible Service of Alcohol Agents Representative Certificate at REIV -
McClelland College
2016
Skills
- Customer-orientated
- Active listening skills
- Retail sales
- Skilled Problem solver
- Hardworking
- Motivational Leadership
- Compliance Requirements
- Database Maintenance
- Safety and Security Enforcement
- Management Training
Timeline
Grocery Manager
Woolworths
05.2022 - Current
Grocery Manager
Woolworths, Rosebud Central
03.2022 - 05.2022
Fresh Manager
Woolworths
12.2020 - 03.2022
Footwear Manager
JD Sports
05.2020 - 11.2020
Supervisor
Woolworths
04.2015 - 11.2020
Completed Level 1 First Aid HLTAID002 (Includes CPR and EpiPen Update) Completed Responsible Service of Alcohol Agents Representative Certificate at REIV -
McClelland College
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