Summary
Overview
Work History
Education
Skills
Timeline
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Timothy Tjahjadi

Summary

Experienced and motivated Dairy Manager with a strong background in leading high-performing dairy departments within fast-paced supermarket environments. Proven ability to manage stock levels, maintain excellent product availability, and ensure compliance with food safety and hygiene standards. Skilled in team leadership, daily task planning, and training staff to deliver exceptional Fresh Department standards. Strong organisational and problem-solving skills, including handling out-of-stocks, equipment faults, and supplier issues quickly and efficiently. Committed to upholding customer-first values by ensuring shelves are always well-stocked, displays are fresh and appealing, and service is friendly and efficient.

Overview

12
12
years of professional experience

Work History

Dairy Manager

Coles Supermarket
10.2022 - Current
  • Take full accountability for the dairy and meat department’s operations
  • Lead, coach, develop, and motivate the dairy team to hit and exceed KPIs such as sales targets, NPS, safety, desired hours and mySay
  • Ensure high departmental standards in terms of stock management: ordering, receiving, rotation, shelf presentation, merchandising
  • Deliver outstanding customer experience through excellent presentation, product availability, and service
  • Drive a department culture that prioritises health, safety, and wellbeing of team members
  • Maintain compliance with company policies (e.g. safety, food safety, hygiene standards)

Delicatessen Manager

Coles Supermarket
10.2021 - 05.2024
  • Manage all aspects of deli operations including food preparation, slicing, serving, and packaging.
  • Maintain cleanliness, hygiene, and food safety standards in line with company and regulatory requirements.
  • Ensure proper stock rotation and freshness of all deli products.
  • Deliver exceptional customer service and ensure the team maintains a friendly and helpful attitude.
  • Handle customer queries and complaints promptly and professionally.
  • Ensure full compliance with food safety and hygiene legislation and company policies.
  • Complete daily temperature checks, cleaning schedules, maintenance of all equipments, labels, thawing process and waste.

Grocery Team Member and Grocery 2IC

Coles Supermarket
02.2014 - 10.2021
  • Replenish shelves and ensure products are front-faced and well-presented
  • Rotate stock to ensure freshness and minimise waste (FIFO – first in, first out)
  • Maintain clean and safe aisles and work areas
  • Assist customers with product enquiries in a friendly and helpful manner
  • Report low stock, damaged goods, or stock discrepancies to supervisors
  • Set up and maintain promotional and sale displays
  • Operate equipment safely and efficiently
  • Follow store procedures for safety, security, and food handling
  • Support other departments as required

Education

Bachelor of Science in Information Technology -

UTS
Sydney, NSW

Skills

  • Product & Stock Knowledge
    – Understand dairy products, manage stock rotation, reduce waste, and ensure freshness
  • Team Leadership
    – Lead, train, and support the dairy team to meet daily targets and maintain high standards
  • Customer Service
    – Provide friendly, knowledgeable service and resolve product or service issues quickly
  • Compliance & Food Safety
    – Ensure all products are stored and handled according to food safety and hygiene regulations
  • Organisation & Problem-Solving
    – Plan daily tasks, manage stock levels, and respond to issues like out-of-stocks, equipment breakdowns, product recall or damage goods

Timeline

Dairy Manager

Coles Supermarket
10.2022 - Current

Delicatessen Manager

Coles Supermarket
10.2021 - 05.2024

Grocery Team Member and Grocery 2IC

Coles Supermarket
02.2014 - 10.2021

Bachelor of Science in Information Technology -

UTS

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Timothy Tjahjadi