Timothy Trenery
Geelong
Summary
Results-driven professional with extensive experience in customer service and operational efficiency at V/Line Corporation. Expertise in managing ticket sales, train operations, safety compliance, and enhancing customer satisfaction. Recognized for attention to detail, effective teamwork, and consistently improving operational performance.
Overview
16
16
years of professional experience
Work History
Senior Services Officer
V/Line Corporation
08.2024 - Current
- Manage customer inquiries and ticket sales.
- Oversee daily operations, ensuring compliance with company policies and procedure.
- Maintain cleanliness of station building and its surroundings
- Respond to customer requests for products, services, and company information.
Signaller / Station Officer
V/Line Corporation
08.2016 - 08.2024
- Coordinated train movements to ensure safety and efficiency across operational networks.
- Supported efficient train operations with proficient handling of levers, signals, and other control devices.
- Maintained detailed records of completed work orders, facilitating accurate reporting review purposes.
- Responded to customer requests for products, services, and company information.
- Maintained cleanliness of station building and its surrounds
Conductor
V/Line Corporation
09.2009 - 08.2016
- Operated train systems to ensure timely and safe transportation of passengers.
- Trained new conductors on safety protocols, operational procedures, and customer service standards.
- Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
- On train ticket sales
- Fault reporting
Education
High School Diploma -
Brauer Secondary College
Warrnambool, VIC12-1994
Skills
- Customer service excellence
- Time management
- Reliability
- Attention to detail
- Multitasking Abilities
- Teamwork
Timeline
Senior Services Officer
V/Line Corporation
08.2024 - Current
Signaller / Station Officer
V/Line Corporation
08.2016 - 08.2024
Conductor
V/Line Corporation
09.2009 - 08.2016
High School Diploma -
Brauer Secondary College