Analyzed customer financial statements to determine appropriate lending terms and conditions.
Participated in meetings with senior management personnel to discuss strategies for improving the quality of service provided by Credit Consultants.
Provided credit advice and support to customers in a timely manner.
Developed training materials to help new Credit Consultants understand the organization's policies and procedures.
Determined credit approval based on financial standing, credit records and payment history.
Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
Investigated and evaluated customers for creditworthiness and potential risk factors.
Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
Credit Assessment Phone Team
National Australia Bank
Melbourne, VIC
06.2015 - 11.2018
Worked effectively in team environments to make the workplace more productive.
Completed day-to-day duties accurately and efficiently.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Exceeded customer satisfaction by finding creative solutions to problems.
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Network Security Consultant (Contractor) at Quess Corp (Client-National Australia Bank)Network Security Consultant (Contractor) at Quess Corp (Client-National Australia Bank)