Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Timothy Twitchett

Kew,VIC

Summary


With experience as a Technical Analyst at Quest Payment Systems, I've developed proficiency in troubleshooting complex issues, analyzing data effectively, and delivering technical information in a clear manner. My commitment to prioritizing customer satisfaction and continuous improvement has been fundamental to my career growth. Now, I'm keen to leverage my technical expertise and analytical skills in a Cybersecurity position. I'm enthusiastic about contributing to proactive security monitoring and response efforts, strengthening organizational security measures, and promoting a more secure digital environment.

Overview

7
7
years of professional experience

Work History

Technical Analyst

Quest Payment Systems
09.2023 - Current
  • Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
  • Collaborated with cross-functional teams to ensure client satisfaction and meeting business objectives.
  • Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
  • Enhanced customer satisfaction by efficiently resolving technical issues through phone and email.

Crew Coach

Kew McDonalds
04.2022 - 11.2023
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.

Sales Assistant

Telstra Wangaratta
07.2021 - 02.2022
  • Utilized a ticket system.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Installed application software and upgrades, virus protection, and drivers.
  • Resolved Internet and wireless and wired network access problems.
  • Set and achieved company defined sales goals.
  • Created new paperwork to optimize transactions.

Shift Manager

Benalla McDonalds
09.2020 - 07.2021
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.

Crew Member

Wangaratta McDonalds
04.2017 - 06.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked in all areas of the store.

Education

Bachelor of Cybersecurity -

Swinburne University of Technology
Melbourne, VIC
07.2025

Bachelor of Cybersecurity - Information Technology

Latrobe University
Bundoora, VIC

High School Diploma -

Cathedral College Wangaratta
Wangaratta, VIC
12.2020

Skills

  • Issue and Conflict Resolution
  • Complex Problem-Solving
  • Attention to Detail
  • Analytical Skills
  • Adaptability
  • Meeting KPIs
  • Sales and Marketing
  • Customer Relationship Management
  • Team Leadership

Timeline

Technical Analyst

Quest Payment Systems
09.2023 - Current

Crew Coach

Kew McDonalds
04.2022 - 11.2023

Sales Assistant

Telstra Wangaratta
07.2021 - 02.2022

Shift Manager

Benalla McDonalds
09.2020 - 07.2021

Crew Member

Wangaratta McDonalds
04.2017 - 06.2020

Bachelor of Cybersecurity -

Swinburne University of Technology

Bachelor of Cybersecurity - Information Technology

Latrobe University

High School Diploma -

Cathedral College Wangaratta
Timothy Twitchett