Timothy Twitchett
Kew,VIC
Summary
With experience as a Technical Analyst at Quest Payment Systems, I've developed proficiency in troubleshooting complex issues, analyzing data effectively, and delivering technical information in a clear manner. My commitment to prioritizing customer satisfaction and continuous improvement has been fundamental to my career growth. Now, I'm keen to leverage my technical expertise and analytical skills in a Cybersecurity position. I'm enthusiastic about contributing to proactive security monitoring and response efforts, strengthening organizational security measures, and promoting a more secure digital environment.
Overview
7
7
years of professional experience
Work History
Technical Analyst
Quest Payment Systems
09.2023 - Current
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Collaborated with cross-functional teams to ensure client satisfaction and meeting business objectives.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Enhanced customer satisfaction by efficiently resolving technical issues through phone and email.
Crew Coach
Kew McDonalds
04.2022 - 11.2023
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Sales Assistant
Telstra Wangaratta
07.2021 - 02.2022
- Utilized a ticket system.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Installed application software and upgrades, virus protection, and drivers.
- Resolved Internet and wireless and wired network access problems.
- Set and achieved company defined sales goals.
- Created new paperwork to optimize transactions.
Shift Manager
Benalla McDonalds
09.2020 - 07.2021
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
Crew Member
Wangaratta McDonalds
04.2017 - 06.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked in all areas of the store.
Education
Bachelor of Cybersecurity -
Swinburne University of Technology
Melbourne, VIC07.2025
Bachelor of Cybersecurity - Information Technology
Latrobe University
Bundoora, VICHigh School Diploma -
Cathedral College Wangaratta
Wangaratta, VIC12.2020
Skills
- Issue and Conflict Resolution
- Complex Problem-Solving
- Attention to Detail
- Analytical Skills
- Adaptability
- Meeting KPIs
- Sales and Marketing
- Customer Relationship Management
- Team Leadership
Timeline
Technical Analyst
Quest Payment Systems
09.2023 - Current
Crew Coach
Kew McDonalds
04.2022 - 11.2023
Sales Assistant
Telstra Wangaratta
07.2021 - 02.2022
Shift Manager
Benalla McDonalds
09.2020 - 07.2021
Crew Member
Wangaratta McDonalds
04.2017 - 06.2020
Bachelor of Cybersecurity -
Swinburne University of Technology
Bachelor of Cybersecurity - Information Technology
Latrobe University
High School Diploma -
Cathedral College Wangaratta