TIMOTHY ULUINACEVA
Sydney,NSW
Summary
Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working, with exceptional experience in leading team members in on-time job completion, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
15
15
years of professional experience
Work History
Relief Duty Leader
Virgin Australia
10.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize safe workflows for 90+ ramp ground crew members.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Developed strong rapport with staff members through effective communication and leadership skills.
- Handled employee-related issues to performance improvement, professional/safety conduct, and attendance reliability.
- Maintained professional demeanour by staying calm when addressing unhappy staff, stakeholder departments, Sydney airport agents and/or guests.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Resolved issues through active listening and open-ended questioning, reporting, and escalating major problems to senior management.
Leading Hand - Ground Crew
Virgin Australia T2 Domestic Airport
03.2019 - Current
- Oversee the efficient loading and unloading of cargo, baggage, live animals and guests
- Identified and reduced the risk parameters for each load and flight
- Inspected all crates, packages, baggage and live animals for correct labeling
- Quickly addressed issues with the cargo to help resolve problems and maintain the flight schedule
- Guided aircraft safely to gates, and taxiways by communicating effectively with team members
- Balanced, secured and restrained different types of loads to balance and maximise the usage of available space
- Completed inspections including the acceptance, screening and pre- and post-loading inspections
- Maintained safety as number one priority while servicing aircraft and assisting travellers.
Baggage Handler - Ground Crew
Virgin Australia, T2 Sydney Domestic Airport
11.2015 - 03.2019
- Maintained safety as number one priority while servicing aircraft and assisting guests
- Worked as qualified crew member monitoring cargo and baggage loads during operations and completing in-flight safety checks
- Inspected aircraft, equipment and cargo prior to loading and distribution of new cargo
- Loaded wheelchairs and child strollers for delivery to required locations
- Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim
- Operated ground support equipment, including tractors, tow bars, belt loaders, and baggage carts.
Customer Service Consultant
Toll Priority Same Day
01.2015 - 11.2015
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Processed orders and coordinated delivery schedules to meet customer needs.
Christmas Casual
Visual Empire
01.2014 - 01.2015
- Moved heavy boxes, containers and pallets with use of hand trucks and pallet jacks.
Customer Service Consultant
Toll Priority
01.2009 - 01.2015
- Data Entry
- Helped resolve product returns, responded to shipping inquiries and answered order status questions
- Engaged with customers to understand and resolve issues and answer product questions
- Continuously classified and filed records to keep the system efficient and all information organized
- Reviewed the incoming orders and assigned work to the drivers to maintain a demanding schedule.
Education
East Hills Boys Technology High School
Panania, NSW12.2008
Christian Brothers College Burwood
Sydney, NSW12.2006
Skills
- Coaching abilities
- Staff Management
- Audit reporting
- Team Management
- Team leadership
- Decision-Making
- Relationship Building
- Interpersonal Communication
- Supervision and leadership
- Organizational Skills
- Organization and Time Management
- Teamwork and Collaboration
- Priority management
- Balance aircraft weight
- Cargo handling
- Maintain safety
- Monitor safety
- Leadership ground crew
- Container loading and unloading of baggage/DG's/freight
- Staff Discipline
- Logistics Coordination
- Improvement plan knowledge
- Strategic Planning
- Policy Enforcement
- Goal-Oriented
- Operations Management
- Schedule development
- Complex Problem-Solving
- Process Analysis
References
- John Pardey, 0412519288, Ramp Duty Manager (Virgin Australia Ground Crew Sydney)
- Simon de Araujo, 0421507562, Mentor (Foreman Virtual Projects)
Hobbies and Interests
- Aviation Studies; currently hold a Private Pilot License.
- Travel; both domestic and international, road trips to the south coast.
- Team Sports; soccer/oztag/rugby league and union.
- Music; more so listening and researching the behind the scenes of how a song or music video was made/back story of the artist.
Timeline
Relief Duty Leader
Virgin Australia
10.2023 - Current
Leading Hand - Ground Crew
Virgin Australia T2 Domestic Airport
03.2019 - Current
Baggage Handler - Ground Crew
Virgin Australia, T2 Sydney Domestic Airport
11.2015 - 03.2019
Customer Service Consultant
Toll Priority Same Day
01.2015 - 11.2015
Christmas Casual
Visual Empire
01.2014 - 01.2015
Customer Service Consultant
Toll Priority
01.2009 - 01.2015
East Hills Boys Technology High School
Christian Brothers College Burwood