Tina Bing
Townsville,Queensland
Summary
Healthcare administration and patient services professional with a proven track record in enhancing customer relations. Recognized for integrity, patience, and strong listening skills while providing exceptional care coordination tailored to individual patient needs. Effective team player with superior organization, analytical abilities, and communication skills. Achieved high client satisfaction through tailored service delivery and loyalty promotions, supporting productivity for both leadership and clientele.
Overview
7
7
years of professional experience
Work History
Personal Assistant to Ophthalmologists
Southern Eye Specialist
Christchurch, Canterbury
02.2024 - 12.2024
- Receive and welcome patients promptly and courteously.
- Arrive patients in SPM, including accurately entering or updating their registration and referral details.
- Promptly answer incoming calls, assessing urgency according to the established protocols, and triaging where necessary.
- Transferring calls accurately and efficiently.
- Accurately taking and ensuring prompt delivery follow-up of messages, including entering details into SPM.
- Making appointments according to guidelines and current procedures.
- Responding to client requests and queries.
- Maintaining patient confidentiality at all times.
- Any information or document with a patient’s name or other readily identifiable information must be kept confidential and not able to be seen by members of the public.
- Inform patients of any delays.
- Monitor the waiting room to ensure all patients have arrived in SPM, and that there are no problems.
- Managed office supplies inventory and placed orders when necessary.
- Performed various clerical tasks and organized office areas to promote productivity.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Utilized technology efficiently, including MS Office and CRM systems, to enhance productivity and organization.
- Administered medication and medical treatments, following physician orders.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Maintained confidential files related to personnel records or other sensitive information.
- Processed invoices related to business expenses incurred by the executive team.
- Maintained clerical correspondence via email and phone.
Executive Assistant to Cardiologists
The Heart Group
Epsom, Auckland
02.2022 - 01.2024
- Checking for consent forms and uploading them once completed in the appropriate patient files, while making sure to tick the privacy box.
- Uploading E-slips when clinics are done, when the completed clinic folders are received, plus checking the tracings handed back from the doctors if they are in HT.
- Applying for preapprovals (AIA, SX, and NIB).
- Making sure the billing worksheet is prepared, and patients are aware of what they are paying if they do not have insurance coverage.
- Checking tasks and recording recalls as instructed by the doctors.
- Receiving generic calls and making appointments to have a cardiac review with a cardiologist in a timely manner, or transferring calls to the appropriate secretary.
- Answering generic inquiries over the phone.
- Scanning medical documents to HT (loose documents that are received via fax, mail, and handed by patients) and tasking doctors to review.
- Scanning all required medical documents to HT, as requested by the cardiologist from other medical practices, and tasking them back to the doctors to review.
Executive Assistant to Directors
New Zealand Blood Services
Epsom, Auckland
10.2021 - 10.2022
- Comply and practice in accordance with legislative requirements, policies, and the code of good manufacturing practice.
- Detailed and arranged travel arrangements, and venue reservations for conferences and seminars.
- Set up meeting and event logistics for senior management, and update calendars.
- Managed daily invoices, reports, and proposals.
- Participated in frequent communication with other administrative team members, human resources, and the finance department on special projects and events.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Coordinated meeting and work schedules for staff teams and executives.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Facilitated communication between senior management and staff.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Greeted visitors warmly upon arrival at the office premises.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Took detailed notes in meetings and disseminated information afterward.
- Set up meeting and event logistics for senior management and updated calendars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Managed all aspects of catering needs for special events hosted by the organization.
Clinical Records Administrator in Clinical Records Department
Waitemata District Health Board
North Shore, Auckland
09.2019 - 10.2021
- Processing of ECC events, action all requests allocated to the urgent phone room.
- Provision of clinical records for acute services, priority 1 request, and notes to view.
- Filing, sorting of clinical records, results, and correspondence.
- Processing of deceased patient records.
- Action and respond to all inquiries relating to the release of patient information according to the Privacy Act of 1993 and the Health Information Code of 1994.
- Provision of medical records for the purpose of audit and research.
- Provide assistance in preparing research and audit requests.
- Created or updated records with new files or information.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks, and locating files upon request.
- Retrieved, sorted, copied, and filed all documents and paperwork.
- Managed all paperwork, and accurately filed each piece alphabetically and according to significance.
- Conducted research on best practices in records management, recommending improvements to current processes.
- Promoted positive internal and external relations, and focused on prompt and complete responsiveness to customers.
- Organized and maintained documents, files, and records.
Medical Secretary to Ophthalmologist
Eye Institute
Remuera, Auckland
02.2018 - 09.2019
- Answered phone calls to provide assistance, information and medical personnel access
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Conducted patient intake interviews to collect medical information and insurance details
- Managed physician calendar, scheduling patient appointments and procedures
- Compiled physical and digital documents, charts and reports
- First point of contact for patients, employees and guests, greeting them upon arrival and redirecting them to their respective destinations
- Uphold organisational standards through the provision of a great first impression, and the ability to answer all incoming queries
- Vital role in delivering stellar administrative services such as maintaining patient files, recordkeeping, filing, scanning, and scheduling appointments
- Coordinate with professionals to submit referrals, update each other on relevant progress, while maintaining confidentiality throughout
Education
Post Graduate Diploma - Health Science
Auckland University of Technology
North Shore01.2019
Bachelor's Degree - Health Administration/Management
Auckland University of Technology
North Shore09.2017
Skills
- Microsoft Office
- Medtec 32
- VIP Health System
- Understanding of Healthcare Terminology
- IPM
- Healthcare Coding Proficiency
- Health Management
- Health Informatics
- Quality Assurance
- Minute Taking
- Health Law and Policy
- Meeting planning
- Travel administration
- Basic Excel Proficiency
- Appointment setting
- Invoice processing
- Customer service-oriented
- Meticulous attention to detail
- Health Track
- Nursing knowledge
- Patient scheduling
- Medical records management
- Confidentiality practices
- Billing procedures
- Effective communication
- Office administration
- Time management
- Task prioritization
- Document management
- Data entry
- Problem solving
- Team collaboration
- Customer service
- Fast learning
- Clean driving record
- Professional phone etiquette
- Attention to detail
- Travel planning expertise
- Schedule management
Languages
- English, Full Professional
- Hindi, Full Professional
- Fijian, Full Professional
References
Simon Templeton
GM- Southern Eye Specialists, Christchurch. New Zealand
Email: simon@southerneye.co.nz
Mobile: +64 220432853
Dr Ivor Gerber
Cardiologist at The Heart Group, Auckland, New Zealand
Email: ivor.gerber@theheartgroup.co.nz
Mobile: +64 02 1753 148
Timeline
Personal Assistant to Ophthalmologists
Southern Eye Specialist
02.2024 - 12.2024
Executive Assistant to Cardiologists
The Heart Group
02.2022 - 01.2024
Executive Assistant to Directors
New Zealand Blood Services
10.2021 - 10.2022
Clinical Records Administrator in Clinical Records Department
Waitemata District Health Board
09.2019 - 10.2021
Medical Secretary to Ophthalmologist
Eye Institute
02.2018 - 09.2019
Post Graduate Diploma - Health Science
Auckland University of Technology
Bachelor's Degree - Health Administration/Management
Auckland University of Technology
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