Tina Bray
Oxenford
Summary
Dynamic and results-driven retail professional with over 25 years of experience in delivering exceptional customer service, driving sales, and fostering positive relationships with customers. Skilled in merchandising, inventory management, and ensuring a smooth store operation. Adept at working in fast-paced environments, multitasking, and adapting to changing customer needs. Strong communicator with a keen eye for detail and a passion for creating an outstanding shopping experience. Proficient in using POS systems and handling transactions efficiently. Committed to achieving sales targets while maintaining a high level of customer satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Assistant
Pillow Talk
10.2024 - Current
- Provide high-quality customer service, assisting customers with product selections, homewares inquiries, and personalized recommendations to meet their needs and preferences.
- Maintain knowledge of the latest homewares trends, seasonal products, and promotions to enhance customer sales experiences.
- Assist in managing stock, ensuring shelves are well-stocked, and products are arranged to meet visual merchandising standards.
- Operate the POS system, handle cash transactions, and process returns and exchanges according to store policies.
- Participate in regular stocktaking and ensure proper organization of stockroom and floor displays.
- Work with the team to set up in-store promotions and seasonal displays to attract customers and increase store traffic.
Prac Lighting
Nomad Lighting
09.2021 - 10.2024
- Quotes Invoicing
- Working with the art department
- Buying materials and supplies
- Running equipment to sets
- Working on location
- Following all OH&S
- Setting and uninstalling sets on completion of wrap
Sales Assistant
Pillow Talk
09.2009 - 08.2022
- Delivered exceptional customer service in a fast-paced environment, answering questions, processing sales, and maintaining high store standards.
- Assisted customers with homewares product demonstrations and offered tailored product recommendations to match their home decor styles.
- Helped with inventory management, including receiving deliveries, stocking shelves, and ensuring product accuracy.
- Actively contributed to achieving store sales targets by offering promotions and new product lines to customers.
- Responded to customer inquiries via phone, email, and in-person, providing product information, troubleshooting issues, and resolving complaints.
- Managed customer transactions, ensured accuracy of orders, and facilitated returns and exchanges as required.
Education
High School Diploma -
Mount Lilydale College
Lilydale, VIC01-1988
Skills
- Clear and friendly communication is essential for assisting customers, answering questions, and providing product recommendations
- Understanding customers' needs, concerns, and preferences by listening attentively
- Being understanding and patient with customers, especially in resolving complaints or handling difficult situations
- Finding solutions to customer issues, such as product availability, returns, or service problems
- Ability to suggest or upsell products in a way that benefits both the customer and the business
- Familiarity with the store's products, features, benefits, and promotions to make informed recommendations
- Ability to manage cash transactions, credit/debit card processing, and give correct change
- Comfort with using POS software to process sales, returns, and exchanges
- Efficiently handling stock, including restocking shelves, organizing inventory, and managing product displays
- Juggling multiple tasks like helping customers, managing the register, and keeping the store
- Working well with colleagues and supervisors to meet sales goals and ensure a positive customer experience
- Adapting to different roles and responsibilities as needed, such as assisting in different departments or during busy shifts
Timeline
Sales Assistant
Pillow Talk
10.2024 - Current
Prac Lighting
Nomad Lighting
09.2021 - 10.2024
Sales Assistant
Pillow Talk
09.2009 - 08.2022
High School Diploma -
Mount Lilydale College
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