Tina Culpan
Disability support
Lennox Head,Australia (+61)
Summary
*Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized client care. Manage appointments and medication, assist with bathing and grooming and maintain tidy environments. Expert in all disability support.
*Compassionate and possess a gentle touch and caring attitude cantered on treating people with dignity and respect. . Collaborative team player with strong clinical and interpersonal skills. Available hours discussed.
*Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
*To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Drive-Thru Cashier
Lennox Hotel
12.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated outgoing and friendly behaviour and positive attitude and interacted well with staff and customers.
- Learned duties for various positions and provided backup at key times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Disability Support Worker
Biala Support Services & Future Care Now
06.2016 - 12.2020
- Experienced with seizures, non verbal, high needs, wheelchair bound client's
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Kept detailed daily logs with care actions, and incidents.
- Skilled at working independently and collaboratively in a team environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drive clients safely to social activities and appointments.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Designed individualized plans detailing daily activities and needs for patients.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Adhered to company requirements for patient interactions and care standards.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Facilities Officer
Cavanbah Centre - Byron Council
02.2016 - 02.2017
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted customers warmly to provide exceptional customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
Supervisor/Maintenance in Engineering
City Of Stirling - Council
01.2007 - 01.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Planned, designed, and scheduled phases for large projects.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Monitored project performance to identify areas of improvement and make adjustments.
- Supervised team of 50 construction workers to maintain productivity and quality of work.
- Used computer software to design construction plans and perform calculations.
Jewelry Consultant
Michael Hill Jewellers
03.2000 - 02.2007
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Met with customers throughout jewellery making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Skills
- Palliative Care
- Mental and Physical Exercise
- Medication Schedules
- Supporting Daily Living Needs
- Appointment Organization
- Occupational Health and Safety
- Neglect Investigation
- Quality of Life Guidelines
- Station Preparation
- POS Systems Operations
- Customer Needs Assessments
- Cash Register Operations
- POS Systems
- Teamwork and Collaboration
- Multitasking and Organization
- Team Leadership
- Invoice Reconciliation
- Safety Management
Certification
- LCSW - Licensed Worker - Cert 111 in disabitly & aged Care support
- Cert of currency - Biz cover, personal insurance
- Manual handling Training
Additional Information
Cert 111 Individual Support - CHC33015
National Police Clearance - 9096658
Criminal History Cert - 1569473545
HLTAID009 Providecardiopulmonaryresuscitation 30/09/2024
HLTAID011 ProvideFirst Aid 30/09/2026
Timeline
Drive-Thru Cashier
Lennox Hotel
12.2020 - Current
Disability Support Worker
Biala Support Services & Future Care Now
06.2016 - 12.2020
Facilities Officer
Cavanbah Centre - Byron Council
02.2016 - 02.2017
Supervisor/Maintenance in Engineering
City Of Stirling - Council
01.2007 - 01.2016
Jewelry Consultant
Michael Hill Jewellers
03.2000 - 02.2007
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