Tina Delfino

• Since the closure of my business of Cake Casa as of March 2020 . I had to regretfully close due to the covid pandemic. I started working for a luxury car automotive specialist doing reception work. It was easy work and back in those days, it was not easy to find work. I was fortunate enough to find any work in those dreadful times and so I accepted the role with GTO engineering . My background in fashion and design has always been my number one choice career path. I studied a bachelor degree of Applied Branded Fashion & Illustrations at Billy Blue College of Design in North Sydney from 2011 - 2013. It has always been a childhood dream to create something wonderful for the world to appreciate. And So, it was destined to become a reality one day. and has always been on the cards for me.
• This time last year I created my own fashion label BAD KITTY, I also designed a few designs for JESVIL For Tommy Lee & A.B's own celebrity fashion label which will be launching worldwide end of this year. Mr Bertini believed in my vision and was impressed with my Brand and concept of the BAD KITTY brand . after this, I was approached by multiple investors and attracted the eyes of world famous HELLO KITTY in Japan to collaborate and invest in the Bad Kitty brand with this billion dollar company and now in progress for samples and merchandising to progress of working with the Sanrio company in Japan, along with the well known philanthropist entrepreneur, Mr Albert Bertini, to launch BAD KITTY clothing worldwide. As you may of seen him on channel 9s television show " The secret millionaire" but here is a short brief introduction about this amazing man!
• Albert Bertini along side with his best friend Tommy Lee . world famous rockstar and band member of Motley Crew, ex husband of Pamela Anderson are the owners of the new rockstar celebrity fashion brand, JESVIL.

A.B. Formally known as Albert Bertini is known for his philanthropic contributions, along with an artistic and eccentric outlook towards life. He is a multi-talented entrepreneur and an international property developer who was televised on the Secret Millionaire, Australia. Renowned for his flair and imagination in the restoration of industrial heritage buildings, A.B is both the funder and creator of the original genius behind the internationally famous Grounds of Alexandria and a long list of commercial properties. With an artistic, eccentric approach, A.B is the long-term friend of various global celebrities in the art, music, sport and movie industries, and it is their vacations at his private resort that gave rise to the vision of a philanthropic marketplace.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Acted as first point of contact and set appointments for prospective clients.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.

• As the owner and designer of this amazing Alice in Wonderland cafe I Oversaw end-to-end business processes to maintain proficiency and profitability.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Monitored staff performance, providing final-say assessment over inquiries.
• Employed prompt decision-making and in-depth research to resolve issues.
• Led screening, hiring and staff scheduling to maintain compliance with group goals.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Worked with marketing teams to create print and online advertisements to bring in new customers.

• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Transferred luggage from aircraft to collection areas safely using Type equipment.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Stocked aircraft cabins with necessary equipment and supplies.
• Refueled daily aircraft for arrival and departure flights.
• Maintained clean, orderly work environment free of hazards.

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Greeted and seated guests to provide friendly and welcoming experience.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Processed payments and provided receipts to establish proof of transaction.
• Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
• Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.

• Call centre operator- customer service
• Switch board reception – replying to email enquiries relating to queries
• Call centre In bound and out/ handling group bookings- taking bookings over the telephone completing large transactions/invoicing
• Cash handling – reconciliation of ethos facilities /accounts /refunds /credit
• Data entry using Belvoir systems entering bookings and finalizing dates
• Checking clients into the restaurants in coordinating time management

• Team leading, able to demonstrate strong Kpi‘s, working to achieve
• Budgets
• Costing and shrinkage control, Familiar with freeman’s system, which is computer system used to ensure that all staff are monitored for their performances and budgets and personal kpi‘s This position involves dealing with customers on a daily basics, Merchandising stock , staff rosters, Hiring of staff, Dealing with difficult customer complaints
• End of day reconciliation, banking Data entries and Invoicing of stock receipting, setting individual employees store budgets using the Freidman’s software in conjunction with excel spreadsheets and formulas
• A strong customer relation, Cash
• Handling, Book keeping, general maintenance of ensuring the business is running smoothly and effectively
• Building client relations with suppliers and meeting demands.

• Providing sales and customer service support to the sales team
• Maintain customer files, data entry, provide information regarding house & land inquiries, meet and greet clients and guest visiting the display homes, maintain responsibilities for the display homes, ability to work unsupervised and within a team.

• Assist customers with after sales enquiries relating from Warranty issues to handling customer complaints
• Scheduling the drivers runs for the weeks ahead
• Handling all service calls, logging and entering into the computer
• Taking up to 50 calls+ per day in busy frantic environment
• Paperwork- invoicing and x orders regarding credit issues per customer returns
• Organizing the service technicians paperwork involving allocating them into there
• Working locations for the day
• Data entering end of days runs and closing them off in the computer meaning final outcome of service call paperwork is finalized and accurate
• Calling customers and advising them on there final outcomes relating to upholstery repairs that are not under warranty
• Assisting all national
• Stores regarding issues of service and parts.

• Operate and maintain the telephone switchboard, logging calls and transferring to there correct departments, review accounts, daily banking, organizing couriers, letter writing, organizing managers meetings, travel and accommodation for the general manager, assist the finance brokers with a variety of administrational duties
• Reviewing customer applications for personal loans off the internet then submitting to the brokers .my role in this department was to collate there financial background in order to process them to the next level.

• Data entry, assisting clients with service calls relating to warrantees, service and parts, calling customers to ensure they are happy with our services, dealing with complaints to manage and resolve any issues with customers to maintain satisfaction.

• Cold calling, building new business relations, data entry, interviewing and placing candidates within the work force.

• Working in all major cosmetic and fragrance house brand counters
• Build and maintain client relations, achieve monthly sale targets, merchandising stock, assisting all counters within the department, train and maintain staff providing support within the retail environment
• Cosmetic trails on potential customers, facials treatments, hand and nail treatments, gift wrapping
• Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
• Operated cash register to accurately complete customer financial transactions.
• Facilitated strategies to present and sell merchandise through regular product demonstrations.
• Organized sale events and created eye-catching product displays to attract customers to Type counter.
• Budgeted, audited and balanced cash handlings to secure cash drawer.
• Performed daily department re-merchandising, price markdowns and merchandise transfers.
• Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
• Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
• Performed all stock keeping processes and assisted in replenishing all items as per company policy.
• Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• This position is responsible for providing direct assistance to consumer’s needs, through the provision of information, specialist services and resources including front line marketing and promotions, also general telephone inquiries
• Greeting special guest as well as V.I.P‘s, arranging meetings for executives, and arranging board room functions for special guest and executive owners of Westfield’s .Managing the customer service desks, with retailers through to customer enquiries hiring out equipment to shoppers, redeeming the Westfield gift vouchers for retailers once redeemed, gift voucher purchases, cash handling large amounts of money, Pa announcements for marketing and general in house requirements
• Credit card sign ups, for the Westfield’s visa card, in conjunction with ANZ bank
• Data entry for retailer centre store updates, keeping track of store information
• Principal Accountabilities:
• Customer Service Needs
• Understanding the customers needs and providing directions and guidelines as required
• Provide a friendly and courteous service when addressing customer requests, whether they are received over the telephone or in a face-to-face situation
• Provide a timely response when addressing potential issues including security, safety etc
• To perform administrational tasks including message taking, filing and letter writing
• Business Needs
• To assist with and provide feedback from customers with regards to current promotions
• To assist with any financial/account requirements in the Customer Service area
• To oversee and assist with the set-up and tear-down operations of Special
• Events and functions, prepare silver spoon service
• To provide reports on customer behaviours
• To be aware of and to perform within the specified Quality Assurance
• Levels
• To be aware of EEO and OH&S procedures and policies
• To maintain a highly busy telephone switch board with on average of 500-calls per day at high peak seasons and special events
• N

• This role required high quality customer service skills to be performed in many areas of the hotel
• The main functions included: the set up and preparations of weddings and corporate functions, a La Carte dining
• Setting formal tables with silver spoon service
• Preparing the restaurant for breakfast buffets for the morning shift staff
• Front desk, reservations
• C
• Organising Room service, mini bar refill,
• Operate the reception area effectively using the computer system, payment system, answer telephones and to assisting with requests from guests
• Bar service (serve drinks Wines and mix cocktails plus slice fruit to garnish)
• Prepare and serve a variety of coffees
• Collect glasses from tables and place them in glass-washing machines
• Wipe down tables and empty ashtrays
• Arrange bottles and glasses on bar shelves
• Assist in bar stock control
• Inform guests about the menu and drink specials and take customers’ food orders to kitchen staff
• Make up bills and present them to customers and process payments

Troy Walters

Universal Aviation, Sydney Airport

• Promotions
• This position was accountable for setting up sales demonstrations, product promotions, carrying out consumer questionnaires and conducting surveys in major retail outlets such as David Jones and Grace Bros
• The primary functions included:
• Visiting client stores to demonstrate products, show samples and take orders
• Update knowledge of competitors’ products and develop new methods of promoting products with other members of staff
• Determine customers’ needs and explain/demonstrate products to them, which may involve technical descriptions of products and the way they may be used
• Promoting cosmetics and perfumes in major outlet stores

• This position was accountable for performing sales duties and promoting/sampling perfume and cosmetics
• The main functions included:
• Advise customers on the selection, store location, price, usage etc
• Of goods and aim to encourage the customers to return to buy again in the future
• Operate cash registers and accept customer payments
• Take special orders for item not currently in stock and notify customers upon their arrival
• Price, stack and display items for sale, and keep the store tidy and attractive
• Assist customers in a friendly and courteous manner

• This position was accountable for the everyday running of this retail business
• It was essential to be well presented, polite and patient, and to enjoy working with people
• The position also required weekend and evening work
• The main functions included:
• Budgeting and Accounts (Receivable, Bank/Credit Facilities)
• Pricing and Stock Control/Transfers
• Consignment Notes
• Product Awareness
• Sales and Customer Service/Support
• Planning and Reporting
• Window Dressing

• This position was accountable for the Sales and Merchandising of Bridal and
• Formal wear
• The main functions included sales, customer service and product awareness.

• This role required high quality customer service skills to be performed in many areas of the club
• The main functions included bar, kitchen and coffee service, club hygiene, operation TAB and Keno gaming machine terminals and customer bill/payment processing.

• This position involved waitressing as well as assisting with the organization of functions including special events, parties, wedding receptions and banquets
• The main functions included customer service, kitchen hygiene, food preparation and serving, function planning and bill/payment processing.

• Dealing with pharmacy account holders over NSW regarding credit issues regarding short sent product, order errors, wrong products supplied to the companies clients
• Crediting pharmacy accounts, stock orders, data entry, invoicing
• Credit control within a warehouse environment
• Working along side the sales representatives, dispatch scheduling time slots and cut off times for orders coordinating with the drivers for large shipments of ordered goods
• Checking paperwork is labeled with the stock and all invoices have been credited accordingly
• Responsibilities:
• Multitasked working within a warehouse environment, picking orders when staff is short on the ensemble line, ensuring all lines are picked for urgent orders
• Dealing with a large scale of pharmacies across Australia and New Zealand regarding the process and status of their orders/ faulty & short sent products
• Resolving collection issues of short and lost products
• Investigating lost transits lost orders predetermine who should bare responsibility
• Handling order and delivery enquiries, processing orders /payments
• Stock counting to investigate short sent claims,
• Ensuring the customer service flow of after sales is accordingly matched with the invoicing and paperwork dispatched.