Open To Work
Tina Eames
Barry Eames Promotions
Pakenham,VIC
Work Preference
Desired Job Title
Assistant Managing DirectorAquatics InstructorDental Nurse/Front Office AdministratorImportant To Me
Work-life balanceSummary
Results-driven Assistant Managing Director known for strong negotiation and organizational skills. Skilled in coordinating complex operations and nurturing client relationships to drive business growth and ensure seamless service delivery.
42
years of professional experience
Work History
Assistant Managing Director
14 Years 5 Months- Coordinated client communications, ensuring alignment with organizational goals and expectations.
- Established key partnerships to enhance brand visibility and reach target audiences effectively.
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Partnered with vendors and suppliers to effectively manage and budget.
- Successfully managed crisis situations by remaining calm under pressure, making informed decisions quickly to mitigate potential damage or negative impact on the company''s reputation.
- Supervised budgets and timelines by carefully reviewing project scope and providing support to managing director.
- Ensured compliance with industry regulations while navigating complex legal matters efficiently on behalf of the company.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Aquatics Instructor
4 Years 10 Months- Instructed swimming techniques to diverse age groups, fostering skill development and water safety awareness.
- Led group classes, ensuring safe practices while promoting teamwork and individual progress.
- Developed tailored lesson plans based on individual needs, maximizing learning outcomes for participants.
- Increased student confidence in water safety through effective teaching of essential techniques.
- Evaluated student progress regularly, adjusting teaching methods as needed to ensure continuous improvement.
- Demonstrated proper swimming techniques, emphasizing body positioning and stroke mechanics for optimal results.
- Implemented engaging drills that challenged swimmers'' abilities while promoting fun learning experiences.
- Ensured safe learning environment by enforcing pool rules and monitoring class activities.
- Maintained current CPR/First Aid certifications and participated in ongoing professional development opportunities within the aquatics field.
- Provided support for special needs students, adapting instruction methods to accommodate individual requirements.
- Collaborated with fellow instructors to develop comprehensive aquatic programs for various age groups.
- Taught daily swim instruction to students varying in ages and skill levels.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Adapted teaching techniques to different learning styles.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Maintained control and safety of class and kept children in flotation always within arms reach.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Prepared equipment before each class class and stored items promptly after classes.
- Implemented proper safety protocols and emergency response plans.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Adapted classes to meet needs of participants with varying fitness levels.
- Provided emergency first aid and CPR as needed.
- Utilized effective record-keeping system for tracking customer information.
Dental Nurse/Front Office Administrator
5 Years 9 Months- Assisted dental practitioners in clinical procedures, ensuring patient comfort and safety.
- Maintained and sterilized dental instruments, adhering to strict infection control protocols.
- Recorded patient medical histories accurately, contributing to comprehensive treatment plans.
- Educated patients on post-operative care and oral hygiene practices, enhancing recovery outcomes.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow efficiency.
- Supervised junior dental nursing staff, fostering skill development and adherence to best practices.
- Collaborated with multidisciplinary teams to enhance patient care delivery and support treatment objectives.
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
- Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
- Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
- Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
- Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
- Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimization, and hazardous materials handling.
- Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients.
- Coordinated nursing care with pre-operative team to achieve defined patient outcomes.
- Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Taught patients oral hygiene strategies and offered nutritional counselling to maintain oral health.
- Utilized knowledge of established professional nursing concepts and principles of practices to determine and assess medical needs of patients.
- Streamlined office operations by organizing supplies inventory and placing orders as needed to avoid stock shortages.
- Contributed to a positive patient experience with effective communication, empathy, and professionalism.
- Worked closely with surgeons and anaesthesia care providers to guide patient safely through postoperative period.
- Facilitated smooth handoffs between dental hygienists and dentists by keeping them informed of each other''s schedules and availability throughout the day.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Managed front office operations, ensuring smooth communication between departments and external stakeholders.
- Streamlined administrative processes, enhancing workflow efficiency and reducing turnaround times.
- Oversaw inventory management of office supplies, maintaining optimal stock levels to support daily functions.
- Trained new staff on office procedures and systems, fostering a collaborative team environment.
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Ensured timely completion of tasks by delegating responsibilities appropriately among support staff members.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Certificate of Proficiency - Credit Result - Dental Assistant Training Course
- Professional Certificate in Dental Assistant Studies
Skills
Negotiation
Business administration
Marketing management
Client relationships
Attention to detail
Multitasking
Organizational skills
Project management
Customer relationship management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Knitting and Crocheting
Reading
Crafting and DIY Projects
Animal Care
Music
Watching Movies and TV Shows
Genealogy
Swimming
Regularly practice mindfulness and meditation for overall wellness.
Timeline
Assistant Managing Director
Barry Eames Promotions
02.2012 - Current
Aquatics Instructor
Fast Lane Aquatics
02.1996 - 12.2000
Dental Nurse/Front Office Administrator
Dept of Defence - RAAF
05.1984 - 02.1990
Dental Assistants Association of Australia
Certificate of Proficiency - Credit Result from Dental Assistant Training Course