Tina Fedder
Pimpama,QLD
Summary
A highly motivated and experienced professional with a strong background in administrative roles within the construction industry . Demonstrated success in consistently meeting and exceeding KPIs and performance targets. Recognised for exceptional attention to detail, strong organisational abilities, and excellent communication and administrative skills. Seeking an opportunity to contribute expertise and continue developing within a dynamic and growth-focused organisation.
Overview
27
27
years of professional experience
Work History
Customer Service Officer
Elgas
04.2023 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers and emails answering questions regarding orders, products and services.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Administration Council Inspections Officer/Maintenance Planner
KD Plumbing Pty Ltd
01.2019 - 04.2022
- Maintained and organised administrative records and correspondence, ensuring accurate filling and easy retrieval of documents.
- Ensured data accuracy and completeness by efficiently entering and verifying.
- Preparation of time sensitive documents, reports, memorandums, and other formal documentation.
- Utilised word processing software and other programs to create, edit and manage document reports.
- Forward Final Plumbing Certificates to relevant parties.
- Book Council inspections for completed works.
- Schedule Tenanted Maintenance works.
- Book travel arrangements for regional team.
- Communicate with staff, clients, and Government Offices
- Closely liaise with other teams to respond to complex quires and requirements in a timely and efficient manner.
- Main point of contact for maintenance department which requires ability to prioritise and handle high volume inbound and outbound calls.
Administration Officer
Will Fedder Builder
01.1997 - 12.2018
- Platforms used by company Xero Small Business Software
- Aided subcontractors and customers through regular communication and assistance.
- Entered and maintained records.
- Managed daily payment processing.
- Troubleshot any client concerns and recommended corrective actions to resolve issues.
- Trained and supervised employees on office policies and procedures.
- Completed forms and applications relevant to building industry
Administration AO3
QBuild
05.2014 - 09.2017
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Responsible for testing of asbestos on all public housing assets in Qld Far West Operations.
- Maintained results and reporting for asbestos core testing results for Far West Operations answering to Head office QBuild.
- Detailed use Ellipse software applications for reporting.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Warners Bay High School
Skills
- Impeccable interpersonal & communication skills to facilitate effective & professional communication with persons from varied professional backgrounds & perspectives
- Attention to detail with the gathering of information & completion of reports
- A very high level of organisational skills with the ability to prioritise workload & meet deadlines
- Self-motivation & the ability to work individually & as a part of a team
- Ability to exercise independent judgment & personal initiative to solve problems constructively
- High level of time management
- Document preparation & data entry
- Travel coordination
- Training, managing & mentoring of staff
- Maintenance and Repair coordinating
- Document, data filing and archiving
- Cultural Awareness
- iMAC Pro
- Elipse
- Fleet Matics
- MS Office
Timeline
Customer Service Officer
Elgas
04.2023 - 06.2024
Administration Council Inspections Officer/Maintenance Planner
KD Plumbing Pty Ltd
01.2019 - 04.2022
Administration AO3
QBuild
05.2014 - 09.2017
Administration Officer
Will Fedder Builder
01.1997 - 12.2018
High School Diploma -
Warners Bay High School