Tina Flatt
East Geelong,VIC
Summary
A six-sigma qualified seasoned leader with expertise in transformational business change. An enthusiastic communicator and empathetic leader, with a proven ability for engaging internal and external stakeholders at all levels to develop and implement short and long-term strategic goals based on customer needs and business objectives.
Overview
18
18
years of professional experience
Work History
Director Strategy & Transformation National Contact Centre
National Disability Insurance Agency
01.2023 - Current
- Worked closely with executive leadership and board of directors to guide operational strategy.
- Leading the National Contact Centre (NCC) multi-year Transformation Strategy establishing a 1000-headcount insourced contact centre and insourced Contact Centre technology platform.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Director Disability In-reach
Department of Health and Aged Care
10.2022 - 12.2022
- Secondment in the COVID-19 Taskforce, responsible for the Program Management of the COVID-19 in-reach vaccination program in Disability accommodation settings.
Director Workforce Planning, Analytics and Systems
National Disability Insurance Agency
11.2018 - 09.2022
- Led four key HR functions for internal and external stakeholders: Strategic Workforce Planning, Organisational Management, HR Reporting and Analysis and HR Systems Management.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Change and Engagement Manager
Barwon Water
08.2017 - 10.2018
- My role was to support the organisation to ensure that the delivery of technology solutions and strategic initiatives were embraced and adopted by employees impacted by the change, maximizing the expected return on investment.
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
Six Sigma Consultant
Victoria University
09.2015 - 08.2017
- Management of the entire change management/business readiness effort to support the implementation of online admissions for all Polytechnic/VET courses.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed client relationships through regular check-ins and updates on project progress.
Change Management Consultant
Ardent Leisure Group
03.2014 - 08.2015
- My role was to manage the change and adoption effort required for Ardent Leisure to successfully implement Oracle Human Capital Management (HCM).
Business Transformation Consultant
Victoria University
08.2013 - 03.2015
- Victoria University underwent significant organisational structure changes resulting in a major shift in operational business processes.
Business Project Manager - Transformation
Target Australia Pty Ltd
07.2011 - 06.2013
- I was responsible for leading the delivery of projects and process improvement initiatives across the organisation to support large-scale transformation to improve profitability and identify new ways to offer value to customer.
Regional Reform Manager – Procurement Excellence Program, Barwon South West
Department of Planning & Community Development
11.2010 - 07.2011
- In 2007, the Victorian Government introduced the Councils Reforming Business (CRB) program to drive sustainable change across the Victorian local government sector.
Business Manager
Cradle Coast Authority
01.2009 - 11.2010
- In the wake of the Global Financial Crisis, I was employed as Business Manager to take responsibility for the Finance, Human Resource and Office Administration teams and undertake a comprehensive review of all processes and systems to generate efficiencies and reduce operational costs.
Six Sigma Black Belt
Gough Group
07.2006 - 01.2009
- I was responsible for managing all process improvement projects end-to-end, utilising DMAIC Six Sigma methodology, with a major emphasis on the people side of change.
Education
Bachelor of Science (Statistics) -
Victoria University
DMAIC Six Sigma Black Belt accreditation -
Graduate Diploma of Company Directors -
Diploma in Business Management -
National Diploma in Cost and Management Accounting -
Skills
- Leadership of planning and process improvement initiatives
- Planning frameworks, processes, and development
- Operational and financial risk planning
- Using data to predict behaviour and generate optimal outcomes
- Passion for continuous improvement
- Strong technical data analytics skill
- Passion for building high performing teams
- Ability to align business objectives, culture, and employees to customer outcomes, create high functioning teams
- An active listener with demonstrated ability in building trust and establishing rapport
- Leading strategic development
- Ability to lead big picture thinking and objectives for medium/long term strategy development
- Ability to develop and manage robust plans to deliver on strategic business objectives
- Engaging workforce to understand and embrace change
- Adept at building relationships in complex and fast paced environments
- Strategic Planning
Timeline
Director Strategy & Transformation National Contact Centre
National Disability Insurance Agency
01.2023 - Current
Director Disability In-reach
Department of Health and Aged Care
10.2022 - 12.2022
Director Workforce Planning, Analytics and Systems
National Disability Insurance Agency
11.2018 - 09.2022
Change and Engagement Manager
Barwon Water
08.2017 - 10.2018
Six Sigma Consultant
Victoria University
09.2015 - 08.2017
Change Management Consultant
Ardent Leisure Group
03.2014 - 08.2015
Business Transformation Consultant
Victoria University
08.2013 - 03.2015
Business Project Manager - Transformation
Target Australia Pty Ltd
07.2011 - 06.2013
Regional Reform Manager – Procurement Excellence Program, Barwon South West
Department of Planning & Community Development
11.2010 - 07.2011
Business Manager
Cradle Coast Authority
01.2009 - 11.2010
Six Sigma Black Belt
Gough Group
07.2006 - 01.2009
Bachelor of Science (Statistics) -
Victoria University
DMAIC Six Sigma Black Belt accreditation -
Graduate Diploma of Company Directors -
Diploma in Business Management -
National Diploma in Cost and Management Accounting -
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