Tina Fonua
Bradbury,NSW
Summary
I am an efficient worker with significant experience in customer service. Through my experiences in differing roles, I have attained great people skills accompanied by a calm and level-headed approach to managing routine and disputes that require me to respond promptly. I have adapted successfully to working in a team and working individually. I have the ability to lead through which I trained and supervised new staff and I have worked individually with multiple clients. My ability to adapt to change and new roles is an asset I believe will be beneficial to any future position I pursue. I'm eager and driven to learn new things and join an establishment where I can make a difference and grow personally and professionally.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Theraputic youth worker
Jinnia Youth Services
Sydney , NSW
10.2025 - Current
- Extensive experience with children in out of home care, specifically residential care. Accompanied young person/people to family contacts/ visitations.
- Supported youth in developing life skills and personal growth strategies.
- Provided one-on-one support to vulnerable youth by facilitating activities and monitoring progress.
- Monitored client compliance with prescribed treatments plans while providing emotional support as needed.
- Established strong rapport with clients by creating an environment where they feel safe expressing themselves.
- Actively engaged with youth in recreational activities such as sports or arts and crafts projects.
- Documented incidents and maintained accurate records of daily activities.
- Being informed and ensuring that Behaviour support plan, safety plan and or protocols are understood on commencement of shift.
Warehouse Person
Construction Equipment Australia
Horningsea park
08.2024 - 09.2025
- Operated forklifts to move materials efficiently throughout the warehouse.
- Received and inspected incoming shipments for quality and accuracy.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Liaised with suppliers regarding deliveries and returns.
- Prepared goods for shipment by packaging, labeling and arranging transport or courier services.
- Managed the dispatch process, preparing orders for delivery to clients effectively.
Pharmacy Assistant
Priceline
Macarthur Square , NSW
10.2018 - 08.2024
- Trained new pharmacy staff in procedures and customer service standards.
- Received incoming orders from wholesalers and suppliers, reported discrepancies and logged items into inventory system.
- Handled cash register transactions accurately and efficiently while maintaining appropriate records according to regulations.
- Completed all required modules and attended frequent training events to enhance my skills and product knowledge.
- Open and closed store, completed daily bank deposits, safe count and declaring other team members' daily profits.
Disability Support Worker
Good Care Services
Fairfield , NSW
10.2023 - 03.2024
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Administered medication according to doctor's orders and monitored side effects.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors, sanitized surfaces and prepared food for clients.
Education
Diploma - Community Service
Australia Community And Management College
Gosford, NSW11-2025
High School Certificate -
John Therry Catholic High School
Rosemeadow, NSW09-2018
Skills
- Excellent customer service
- Great people skills
- Active listening skills
- Interpersonal skills
- Superb Communication
- Problem solving skills
- Behavior management
- Cultural awareness
- Flexible and adaptable
- Critical thinking
Certification
Statement of Attainment - SIR20116 Certificate II in Community Pharmacy
API training - Customer Service, Sales and Product Knowledge training (Priceline)
- Diploma of Community Service
References
References available upon request.
Timeline
Theraputic youth worker
Jinnia Youth Services
10.2025 - Current
Warehouse Person
Construction Equipment Australia
08.2024 - 09.2025
Disability Support Worker
Good Care Services
10.2023 - 03.2024
Pharmacy Assistant
Priceline
10.2018 - 08.2024
Diploma - Community Service
Australia Community And Management College
High School Certificate -
John Therry Catholic High School