Tina Gilroy
Goulburn,NSW
Summary
Compassionate Disability Support Worker with a proven track record at Crookwell Support, enhancing client independence through personalized care plans and effective relationship building. Skilled in daily living assistance and documentation, I advocate for clients' rights while fostering a safe, inclusive environment, ensuring their well-being and dignity are prioritized.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Crookwell Support
2023 - 2024
- Assisted clients with daily living activities to promote independence and well-being.
- Developed personalized care plans based on individual needs and preferences.
- Communicated effectively with healthcare professionals to coordinate client care.
- Monitored client progress, documenting significant changes in health status.
- Implemented behavioral support strategies to enhance client engagement and participation.
- Trained new staff on best practices for client support and safety protocols.
- Advocated for clients' rights and needs within the community services framework.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Adhered to company requirements for patient interactions and care standards.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Collaborated with healthcare providers to drive continuity of care.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Managed caseload to satisfy multiple patients with diverse needs.
Bar Assistant
Coolavin Hotel
01.2013 - 10.2022
- Assisted in preparing and serving beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Collaborated with team members to streamline service efficiency during peak hours.
- Gained knowledge of cocktail recipes and beverage pairings to support guest inquiries.
- Engaged with customers to provide personalized service, fostering a welcoming atmosphere.
- Implemented bar setup procedures for smooth operation before opening hours.
- Trained new staff on bar protocols and customer service techniques for consistent service quality.
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
- Developed rapport with customers, fostering a welcoming atmosphere and encouraging repeat business.
- Utilized strong multitasking abilities to balance multiple orders while maintaining excellent customer service standards.
- Managed cash transactions accurately, maintaining proper documentation for end-of-shift reconciliations.
- Supported a positive work environment by maintaining open communication with colleagues and actively addressing any issues or concerns as they arose.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service at the bar.
- Ensured customers'' needs were met promptly by anticipating their requests and responding quickly to inquiries or concerns.
- Participated in regular meetings with the management team to discuss areas of improvement and implement changes as needed.
- Collaborated with kitchen staff to coordinate food orders and maintain smooth communication between front-and back-of-house teams.
- Assisted in training new staff members, ensuring they were knowledgeable about menu items and bar procedures.
- Streamlined drink preparation processes for faster service during busy times.
- Increased overall efficiency by maintaining accurate records of daily transactions using POS systems.
- Collaborated with bartenders to ensure timely drink preparation and consistent quality.
- Demonstrated knowledge of various alcoholic beverages, mixers, glassware, and equipment required for each drink type.
- Replaced empty kegs and soda syrups.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Restocked ice, condiments, and snacks.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Learned how to make wide variety of mixed drinks.
- Greeted customers and provided friendly, knowledgeable service.
- Checked ID cards and verified bar guests were of legal age.
- Delivered food to customers at bar and tables.
- Operated POS system to collect payments from customers.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored dining room and bar areas for signs of overcrowding.
- Set up advertising signs and displays on shelves, counters and tables.
- Assisted customers with carry-out service.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted wait staff with timely food delivery and guest requests.
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Greeted customers and provided menus upon arrival to dining room.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Processed payments for orders and provided customers with change.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
Manager
McDonald’s
06.2009 - 12.2010
Manager
Ali Baba
01.2004 - 07.2007
- Analyzed sales data to identify trends and improve promotional strategies.
- Developed training programs to enhance employee skills and performance consistency.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved safety procedures to create safe working conditions for workers.
Assistant Manager
Subway
01.2003 - 02.2004
Manager
Hungry Jacks
06.1996 - 02.2002
- Improved safety procedures to create safe working conditions for workers.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager
Mcdonalds
1990 - 1992
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational standards and best practices.
- Implemented inventory management processes to reduce waste and optimize resources.
- Coordinated scheduling to enhance staff productivity during peak hours.
- Established quality control measures to maintain high standards of food safety and hygiene.
- Led initiatives to streamline workflows, resulting in improved service times and customer experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Sales Assistant
McDonald’s
1987 - 1989
- Maintained organized merchandise displays to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Supported inventory management by tracking stock levels and restocking shelves.
- Provided exceptional customer service to promote repeat business.
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Independent living support
- Relationship building
- Disability awareness
- Documentation skills
Certification
Management certificate
Timeline
Bar Assistant
Coolavin Hotel
01.2013 - 10.2022
Manager
McDonald’s
06.2009 - 12.2010
Manager
Ali Baba
01.2004 - 07.2007
Assistant Manager
Subway
01.2003 - 02.2004
Manager
Hungry Jacks
06.1996 - 02.2002
Disability Support Worker
Crookwell Support
2023 - 2024
Manager
Mcdonalds
1990 - 1992
Sales Assistant
McDonald’s
1987 - 1989