Summary
Overview
Work History
Skills
Certification
Timeline
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Tina Gilroy

Goulburn,NSW

Summary

Compassionate Disability Support Worker with a proven track record at Crookwell Support, enhancing client independence through personalized care plans and effective relationship building. Skilled in daily living assistance and documentation, I advocate for clients' rights while fostering a safe, inclusive environment, ensuring their well-being and dignity are prioritized.

Overview

2023
2023
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Crookwell Support
2023 - 2024
  • Assisted clients with daily living activities to promote independence and well-being.
  • Developed personalized care plans based on individual needs and preferences.
  • Communicated effectively with healthcare professionals to coordinate client care.
  • Monitored client progress, documenting significant changes in health status.
  • Implemented behavioral support strategies to enhance client engagement and participation.
  • Trained new staff on best practices for client support and safety protocols.
  • Advocated for clients' rights and needs within the community services framework.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Kept accurate records for client files and handled related paperwork.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Adhered to company requirements for patient interactions and care standards.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
  • Worked with children and parents to closely monitor and record social, behavioral and academic growth.
  • Conducted in-home visits to provide supportive services.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Collaborated with healthcare providers to drive continuity of care.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Managed caseload to satisfy multiple patients with diverse needs.

Bar Assistant

Coolavin Hotel
01.2013 - 10.2022
  • Assisted in preparing and serving beverages to enhance customer satisfaction.
  • Maintained cleanliness and organization of bar area to ensure compliance with health standards.
  • Collaborated with team members to streamline service efficiency during peak hours.
  • Gained knowledge of cocktail recipes and beverage pairings to support guest inquiries.
  • Engaged with customers to provide personalized service, fostering a welcoming atmosphere.
  • Implemented bar setup procedures for smooth operation before opening hours.
  • Trained new staff on bar protocols and customer service techniques for consistent service quality.
  • Contributed to increased sales by upselling premium beverages and promoting special offers.
  • Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
  • Developed rapport with customers, fostering a welcoming atmosphere and encouraging repeat business.
  • Utilized strong multitasking abilities to balance multiple orders while maintaining excellent customer service standards.
  • Managed cash transactions accurately, maintaining proper documentation for end-of-shift reconciliations.
  • Supported a positive work environment by maintaining open communication with colleagues and actively addressing any issues or concerns as they arose.
  • Maintained a clean and organized bar area, adhering to health and safety regulations.
  • Enhanced customer satisfaction by providing efficient and friendly service at the bar.
  • Ensured customers'' needs were met promptly by anticipating their requests and responding quickly to inquiries or concerns.
  • Participated in regular meetings with the management team to discuss areas of improvement and implement changes as needed.
  • Collaborated with kitchen staff to coordinate food orders and maintain smooth communication between front-and back-of-house teams.
  • Assisted in training new staff members, ensuring they were knowledgeable about menu items and bar procedures.
  • Streamlined drink preparation processes for faster service during busy times.
  • Increased overall efficiency by maintaining accurate records of daily transactions using POS systems.
  • Collaborated with bartenders to ensure timely drink preparation and consistent quality.
  • Demonstrated knowledge of various alcoholic beverages, mixers, glassware, and equipment required for each drink type.
  • Replaced empty kegs and soda syrups.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Restocked ice, condiments, and snacks.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Assisted in setting up and breaking down bar area for special events.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Learned how to make wide variety of mixed drinks.
  • Greeted customers and provided friendly, knowledgeable service.
  • Checked ID cards and verified bar guests were of legal age.
  • Delivered food to customers at bar and tables.
  • Operated POS system to collect payments from customers.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Assisted customers with carry-out service.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Arranged tables and chairs for special occasions and events.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted wait staff with timely food delivery and guest requests.
  • Established rapport with customers by providing friendly and attentive service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.

Manager

McDonald’s
06.2009 - 12.2010

Manager

Ali Baba
01.2004 - 07.2007
  • Analyzed sales data to identify trends and improve promotional strategies.
  • Developed training programs to enhance employee skills and performance consistency.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved safety procedures to create safe working conditions for workers.

Assistant Manager

Subway
01.2003 - 02.2004

Manager

Hungry Jacks
06.1996 - 02.2002
  • Improved safety procedures to create safe working conditions for workers.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Manager

Mcdonalds
1990 - 1992
  • Supervised daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored team members on operational standards and best practices.
  • Implemented inventory management processes to reduce waste and optimize resources.
  • Coordinated scheduling to enhance staff productivity during peak hours.
  • Established quality control measures to maintain high standards of food safety and hygiene.
  • Led initiatives to streamline workflows, resulting in improved service times and customer experience.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Sales Assistant

McDonald’s
1987 - 1989
  • Maintained organized merchandise displays to enhance customer experience.
  • Processed transactions accurately using point-of-sale systems.
  • Supported inventory management by tracking stock levels and restocking shelves.
  • Provided exceptional customer service to promote repeat business.
  • Assisted customers with product inquiries and recommendations.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Skills

  • Daily living assistance
  • Problem-solving
  • Housekeeping and meal preparation
  • Personal care
  • Independent living support
  • Relationship building
  • Disability awareness
  • Documentation skills

Certification

Management certificate

Timeline

Bar Assistant

Coolavin Hotel
01.2013 - 10.2022

Manager

McDonald’s
06.2009 - 12.2010

Manager

Ali Baba
01.2004 - 07.2007

Assistant Manager

Subway
01.2003 - 02.2004

Manager

Hungry Jacks
06.1996 - 02.2002

Disability Support Worker

Crookwell Support
2023 - 2024

Manager

Mcdonalds
1990 - 1992

Sales Assistant

McDonald’s
1987 - 1989

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Tina Gilroy