Tina H

• Analyzed claims data to identify trends and improve processing efficiency.
• Reviewed policy documents to ensure compliance with company standards and regulations.
• Communicated with clients to gather information and resolve claims inquiries promptly.
• Collaborative leadership & team engagement
• Quality assurance & training delivery
• Effective time management & prioritization
• 10+ years of motor claims expertise.
• Strong regulatory compliance & governance
• New starter onboarding, coaching & mentoring
• Complaint handling & resolution (including AFCA)
• Innovative and solutions-focused approach

• Investigated and processed chargeback requests in line with compliance and regulatory standards.
• Delivered accurate, timely outcomes while balancing customer and business needs.
• Built strong working relationships with internal teams and external stakeholders.

• Excellent customer service, involving, but not limited to, phone.

Calls, emails, and internal stakeholders.

• Managed a portfolio exceeding company timeframes on a.

Regular basis.

• Mentoring new team members to ensure they are.

I am confident in the processes and assisting customers.

• Managed and resolved customer disputes and complaints within.

appropriate time frames.

• Assisted with reviewing and resolving disputed customer issues.

Transactions on a variety of accounts.