Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Hawkins

Gin Gin,QLD

Summary

A hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Strives to provide best possible care and support.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Facilitator

Bundaberg Local Personalised Services
06.2020 - Current


  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Managed caseloads of clients, ensuring timely service delivery and maintaining high-quality standards.
  • Consistently exceeded performance expectations through diligent work ethic and commitment to excellence in service delivery.
  • Enhanced client satisfaction by efficiently addressing and resolving service-related concerns.
  • Collaborated with stakeholders to develop customized solutions tailored to individual client needs.
  • Collaborated with various stakeholders to promote social services.
  • Developed and maintained relationships with community organizations and agencies.
  • Maintained detailed records of client interactions, ensuring consistency in service delivery across all touchpoints.
  • Developed strong relationships with clients, fostering trust and loyalty in the business.
  • Served as a reliable point of contact for both colleagues and clients, demonstrating dependability in managing tasks and responsibilities effectively without supervision.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.
  • Strengthened communication skills through regular interactions with others.

Delicatessen Second in Charge

Woolworths Group
11.2011 - 06.2020


  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Contributed to increased sales by effectively upselling products and offering recommendations based on customer preferences.
  • Helped customers locate desired products.
  • Demonstrated excellent communication skills by interacting professionally with customers, coworkers, and supervisors.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Maximized freshness of displayed items through regular rotation of stock as per established guidelines.
  • Implemented effective merchandising strategies, creating visually appealing displays that attracted customers and boosted sales.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Collaborated with associates and promoted teamwork to help achieve deli goals.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Collaborated with team members to maintain a clean and organized work environment for optimal productivity.

Education

Gin Gin State High School
Gin Gin, QLD

Skills

  • Implementing Client Care Plan
  • Supporting Clients with various disabilities
  • Providing phone-based coordination services and customer service support to both clients and support workers in the field
  • Organisational skills
  • Good listening and communication skills
  • The ability to understand and follow policies and procedures
  • Strong communication
  • Adaptability
  • Resilience
  • Time management
  • Confidence
  • Empathy
  • Dedication
  • Maintaining Client Records
  • Home visits
  • Case Management
  • Client Intakes
  • Data Confidentiality
  • Collaboration and Teamwork
  • First Aid/CPR

Certification

Diploma of Community Services

Certificate III Individual Support

First Aid/CPR

C Class License

Yellow Card

Working with Children Card

NDIS Workers screening

Timeline

Service Facilitator

Bundaberg Local Personalised Services
06.2020 - Current

Delicatessen Second in Charge

Woolworths Group
11.2011 - 06.2020

Gin Gin State High School

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Tina Hawkins