Tina Heiermann

Leadership & supervision: Oversee the Domestic Services Team (Cleaning, Dining, and Laundry Services) — staff — ensuring high standards of service delivery across all areas.
Team coordination: Organise and facilitate regular team meetings to support communication, collaboration, and continuous improvement.
Compliance & documentation: Maintain accurate records, paperwork, and documentation to meet regulatory and organisational requirements.
Quality assurance: Conduct regular audits of domestic service areas to ensure compliance with hygiene, safety, and service standards.
Workforce management: Collaborate with the Hospitality Services Coordinator and rostering team to resolve roster vacancies and maintain adequate staffing levels.
Staff development: Support staff performance through participation in 3 and 6 month probation reviews and annual performance appraisals.
Operational support: Undertake tasks that contribute to the smooth delivery of Domestic Services across Carinya, ensuring resident comfort and satisfaction.
Routine oversight: Monitor and maintain daily routines to ensure efficiency, consistency, and service quality.
Hands-on assistance: Provide direct support to cleaning, servery, and laundry staff when required, modelling best practice and teamwork.

Leadership & supervision: Oversee the Domestic Services Team (Cleaning, Dining, and Laundry Services) — [insert number] staff — ensuring high standards of service delivery across all areas
Team coordination: Organise and facilitate regular team meetings to support communication, collaboration, and continuous improvement
Compliance & documentation: Maintain accurate records, paperwork, and documentation to meet regulatory and organisational requirements
Quality assurance: Conduct regular audits of domestic service areas to ensure compliance with hygiene, safety, and service standards
Workforce management: Collaborate with the Hospitality Services Coordinator and rostering team to resolve roster vacancies and maintain adequate staffing levels
Staff development: Support staff performance through participation in 3‑ and 6‑month probation reviews and annual performance appraisals
Operational support: Undertake tasks that contribute to the smooth delivery of Domestic Services across Carinya, ensuring resident comfort and satisfaction
Routine oversight: Monitor and maintain daily routines to ensure efficiency, consistency, and service quality
Hands-on assistance: Provide direct support to cleaning, servery, and laundry staff when required, modelling best practice and teamwork

Hands‑on cleaning and housekeeping: Performed daily room, laundry, and dining area cleaning to maintain a safe and welcoming environment for residents
Meal and servery support: Assisted with basic food preparation, serving meals, and ensuring dining areas were kept clean and hygienic
Resident interaction: Provided respectful, person‑centred assistance to residents in their daily routines, fostering comfort and trust
Routine tasks & supplies: Supported stock rotation, equipment cleaning, and day‑to‑day domestic routines to ensure smooth service delivery

• Organized educational activities and field trips that aligned with curriculum objectives.
• Managed daily schedules, ensuring efficient time management and completion of required coursework within designated timelines.
• Implemented hands-on activities and project-based learning to encourage critical thinking and problem-solving skills.

• Organized and maintained cleanliness in residential homes, ensuring a welcoming environment for clients.
• Implemented effective cleaning techniques to uphold high standards of hygiene and sanitation.