Tina Hoang
Melbourne
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
12
12
years of professional experience
Work History
Barista
Gloria Jeans Coffee
06.2022 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, resolving issues and enhancing overall guest experience.
- Trained new staff on beverage preparation techniques and company policies to ensure consistency and quality.
Store Manager
Little V Cafe
09.2023 - 10.2025
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Analyzed sales data to identify trends, driving strategic inventory management decisions.
- Managed scheduling and staffing to maintain adequate coverage during peak hours.
Tax Accountant Assistant
GC & Associates
03.2019 - 08.2023
- Assisted in preparing and reviewing tax returns for individuals and businesses.
- Conducted research on tax regulations to ensure compliance and accuracy.
- Collaborated with senior accountants to streamline documentation processes.
- Maintained organized client files to support efficient retrieval and review.
- Maintained high levels of accuracy by consistently double-checking work for errors or discrepancies.
Barista (Part-time), Assistant Manager
Muffin Break Parkmore Shopping Centre
05.2014 - 12.2021
- Crafted high-quality espresso beverages while maintaining consistent taste and presentation.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Collaborated with team members to create seasonal drink specials, driving customer interest and sales.
- Maintained cleanliness and organization of workstations in compliance with health and safety regulations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Receptionist (Part-time)
Unity Dental - Burwood East
12.2018 - 03.2019
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling..
- Coordinated communication between dental staff and patients, enhancing overall service delivery.
- Maintained patient records using practice management software, ensuring data accuracy and compliance.
- Assisted in billing processes, verifying insurance details and managing payment collections efficiently.
- Developed strong relationships with patients, fostering a welcoming environment that encourages repeat visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- General administration tasks, such as photocopying, scanning, faxing, printing and sorting/filling/sending forms.
- Sending out reminders that patients need to be seen for routine check-up or further dental treatment.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Year 10 – completed year 12 -
Nguyen Hue High school
Ho Chi Minh, Vietnam01.2013
English Linguistics
Ho Chi Minh City University of Technology
Ho Chi Minh, Vietnam01.2014
Certificate IV - Accounting
Chisholm Institute TAFE (Dandenong Campus)
Melbourne, Australia01.2014
Diploma - Accounting
Chisholm Institute TAFE (Dandenong Campus)
Melbourne, Australia01.2015
Advanced Diploma - Accounting
Chisholm Institute TAFE (Dandenong Campus)
Melbourne, Australia01.2015
Bachelor - Accounting
Latrobe University (Dandenong Campus)
Melbourne, Australia01.2017
Skills
- Time management
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Multitasking ability
- Willingness to learn
Languages
Vietnamese
English
Timeline
Store Manager
Little V Cafe
09.2023 - 10.2025
Barista
Gloria Jeans Coffee
06.2022 - Current
Tax Accountant Assistant
GC & Associates
03.2019 - 08.2023
Receptionist (Part-time)
Unity Dental - Burwood East
12.2018 - 03.2019
Barista (Part-time), Assistant Manager
Muffin Break Parkmore Shopping Centre
05.2014 - 12.2021
English Linguistics
Ho Chi Minh City University of Technology
Certificate IV - Accounting
Chisholm Institute TAFE (Dandenong Campus)
Diploma - Accounting
Chisholm Institute TAFE (Dandenong Campus)
Advanced Diploma - Accounting
Chisholm Institute TAFE (Dandenong Campus)
Year 10 – completed year 12 -
Nguyen Hue High school
Bachelor - Accounting
Latrobe University (Dandenong Campus)