Tina Jack
Mackay,QLD
Summary
Support professional with focus on providing compassionate person centred care and effective assistance to individuals in need. Background in helping clients with daily activities, mental health appointments and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Worker
MLC
04.2023 - Current
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Support Worker
Private Work
06.2022 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Documented vitals, behaviours, and medications in client medical records.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Disability Support Worker – Active Sleep Over
Engedi
11.2019 - 01.2024
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
- Kept accurate records for client files and handled related paperwork.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Kept case files updated, accurate and aligned with requirements.
House Manager
iLSA
12.2018 - 02.2019
- Developed written plan and procedures for implementing health services component of program.
- Facilitated training sessions for faculty and staff on disability awareness, fostering a more inclusive educational environment.
- Served as a liaison between disabled students and external agencies such as vocational rehabilitation services or medical providers to ensure coordinated care.
- Worked with interdisciplinary teams to integrate services and meet service delivery goals.
House Manager
Cootharinga
12.2017 - 09.2018
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Assisted residents with daily hygiene and living tasks.
- Maintained strong relationships with community resources, connecting clients with essential services to aid in their recovery process.
- Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.
- Improved the disability case management process by streamlining documentation and communication procedures.
- Served as a knowledgeable resource in disability-related matters for colleagues, contributing to a well-informed, high-performing team.
Disability Support Worker
Cootharinga
10.2017 - 09.2018
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Education
(4 Units Left) - Individual Support
Currently Studying Certificate 3
Mackay, QLDSkills
- Health and safety awareness
- Daily living support
- Professional boundaries
- Patient support
- Documentation proficiency
- Client empowerment
- Written and verbal communication
- Multitasking Abilities
- Team building
- Adaptability
- Cultural Sensitivity
- Problem-solving aptitude
Certification
- Current CPR
- Current First Aid
- Paid Blue Card
- Paid Yellow Card
References
- Rain and Shine Support Services: Rainelle - 0407260528
- MLC: Fiona Gibson - 0401492375
- Engedi: Cindy Rose - 0417792423
Timeline
Support Worker
MLC
04.2023 - Current
Support Worker
Private Work
06.2022 - Current
Disability Support Worker – Active Sleep Over
Engedi
11.2019 - 01.2024
House Manager
iLSA
12.2018 - 02.2019
House Manager
Cootharinga
12.2017 - 09.2018
Disability Support Worker
Cootharinga
10.2017 - 09.2018
- Current CPR
- Current First Aid
- Paid Blue Card
- Paid Yellow Card
(4 Units Left) - Individual Support
Currently Studying Certificate 3
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