Tina Johnson
Wollongong,NSW
Summary
Dynamic and compassionate professional with extensive experience at Hammond Care and Ray White Real Estate, excelling in organization and customer relations. Streamlined operations by 30%, enhancing client satisfaction through empathetic, tailored care and efficient administrative support. Skilled in multi-line telephone systems and adept at maintaining confidentiality, I thrive in fast-paced environments, ensuring optimal outcomes for clients and teams alike.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Ray White Real Estate
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Specialized Dementia Carer
Hammond Care
09.2023 - 02.2025
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Collaborated with healthcare professionals to develop comprehensive care strategies for optimal patient outcomes.
- Improved patient well-being by providing compassionate and attentive care.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Developed recreational activities tailored to individual interests, enhancing overall quality of life for clients in care settings or at home environments.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
- Remained alert to problems or health issues of clients and competently responded.
- Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
- Enhanced quality of life for clients through personalized care plans tailored to individual needs.
- Administered medications accurately, ensuring proper dosage and timely intake.
- Facilitated communication between patients and healthcare providers, advocating for the best possible care solutions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Managed nutritional needs of patients by preparing meals, monitoring food intake, and adjusting diets as necessary.
- Conducted regular assessments of patients'' physical and mental status, communicating findings to medical staff as needed.
- Provided end-of-life care with compassion and dignity allowing clients to pass away peacefully in their preferred setting.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with self-administered medications.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained entire family's schedule and organized events.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Completed regular check-ins and progress report for each client.
- Liaised with key accounts to deliver targeted administrative household support.
Education
High School -
Bulli High
Bulli Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Calendar management
- Documentation and reporting
- Office management
- Multi-line telephone systems
- Tech-Savvy
- Performance improvement
- Bookkeeping
- Basic accounting
- Document control
- Mail distribution
- Security awareness
Additional Information
I have been a carer to my husband of 17 years as he severed his spinal cord 5 years ago and was in a wheelchair , my role of caring was so rewarding I went into caring for the elderly with a open heart and passion to help those in need, I take pride in my ability to care and nuture those who need a little help
Timeline
Specialized Dementia Carer
Hammond Care
09.2023 - 02.2025
Receptionist
Ray White Real Estate
High School -
Bulli High
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