Tina Kiley
North Bourke,Australia
Summary
Dedicated Customer Service Professional committed to delivering positive and memorable experiences for clients. Demonstrated strong work ethic and adaptability through effective multitasking and time management. Embraced new challenges while mastering skills independently, reinforcing exceptional interpersonal abilities.
Overview
31
31
years of professional experience
Work History
Team Leader Customer & Administrative Services
Bourke Shire Council
Bourke
2025.02 - Current
- Promoted to a leadership position in recognition of strong work ethic and provided exceptional customer service.
- Supervised council staff in daily operations and community service tasks, ensuring service quality and team support.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted performance reviews to assess individual team member progress.
- Trained new staff on workplace processes, equipment use, and site expectations.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees and provided guidance.
- Coordinated team activities and delegated tasks to ensure efficient completion.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Created training materials on new processes or procedures.
- Held staff meetings to review updates, discuss issues, and brainstorm solutions.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Coordinated work rosters, leave requests, and team coverage for Bourke Shire Council services.
- Ensured compliance with all safety regulations in the workplace.
- Established experience & training in Record Management
- Established training in Copilot
Tourism/Hospitality Service Officer
Bourke Shire Council
Bourke
2022.08 - Current
- Provided guidance and advice regarding roads reports, attractions, sites & events in our Shire
- Welcomed customers at the Centre, providing assistance to enhance their experience.
- Delivered customer service in cafe, managing transactions, food preparation, and preparing beverages.
- Assisted in organizing and executing community events..
- Maintained cleanliness and organization of work areas..
- Provided relief for Customer Services at the Bourke Shire Office from October to April 2024.
Customer Service Officer
Bourke Shire Council
Bourke
2024.04 - 2025.02
- Trained new employees on company policies related to customer service practices.
- Maintained detailed records of customer interactions and transactions to ensure accurate follow-up.
- Provided general administrative support including filing documents, scheduling meetings
- Provided customer service in a courteous and professional manner.
- Processed payments from customers using point of sale systems.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Developed strategies that enhanced customer service processes and procedures
- Managed daily operations of the Customer Service Office
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Engaged customers in conversation to identify needs and effectively resolve issues.
- Entering data using Excel, Word.
- Created spreadsheets in Excel to organize and analyze data effectively.
- Managed emails, calls, and in-person inquiries to ensure timely resolution.
- Directing requests & complaints to the right department in a timely manner.
- Handled complaints with calm, respectful communication and clear follow-up.
Receptionist/Bookkeeping/Spare Parts Manager
Col's Ag & Auto
Bourke, NSW
2009.03 - 2024.06
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Greeted visitors, assessed needs, and directed appropriate personnel to ensure efficient service.
- Maintained detailed records of repairs, labor, and parts used, inputting data into a customer database for accurate tracking.
- Processed invoices and managed billing for customers to ensure timely payments.
- Managed payroll operations to guarantee timely and precise payment transfers.
- Located and labeled parts to maintain an organized inventory of stock.
- Processed payments and obtained credit authorization using POS systems to streamline transactions.
- Located and label parts to maintain organized inventory of stock.
- Performed mechanical repairs and maintenance on vehicles to ensure optimal performance.
Motel Cleaner
Darling River Motel
Bourke, NSW
2016.06 - 2022.06
- Used cleaning products to sanitize bathrooms and kitchens, reducing the spread of germs and preventing illness.
- Restored vacant rooms to occupant-ready status through deep cleaning, changing linens, restocking supplies, and removing trash.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Submitted maintenance requests for equipment repairs and room damage.
- Interacted warmly with clients and guests during daily housekeeping tasks. with clients and guests while performing daily housekeeping tasks to enhance their experience. with clients and guests when performing daily duties.
Medical Receptionist
Darling River Medical Centre
Bourke, NSW
2009.02 - 2009.12
- Scheduled and confirmed patient appointments.
- Relayed patient messages to appropriate staff for timely follow-up.
- Greeted each patient warmly upon arrival in the reception area.
- Answered incoming calls and greeted callers promptly.
- Scanned patient reports into an electronic system for accurate record-keeping.
Bakery Shop Assistant
Morralls Bakery
Bourke, NSW
2008.08 - 2009.02
- Maintained a clean and organized work area to enhance efficiency and safety.
- Provided assistance to customers
- Handled food preparation and presentation to uphold quality and safety standards
- Prepared and served food items
- Processed customer transactions accurately
Motel Cleaner
Back O Bourke Motel
North Bourke, NSW
2008.05 - 2009.02
- Emptied wastebaskets and disposed all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Mopped and vacuumed floors and dusted furniture to maintain an organized, professional appearance at all times.
- Engaged positively with clients and guests to foster a welcoming atmosphere during daily duties.
- Submitted maintenance requests for broken equipment to ensure timely repairs. to fix non-working equipment and address room damage.
- Restored vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash efficiently.
Supermarket Assistant
Spar Supermarket
Bourke, NSW
2007.01 - 2007.11
- Cleaned shelves and restocked new inventory.
- Assisted customers with packages and bags, ensuring secure transport of purchases to vehicles.
- Provided support to customers to enhance their shopping experience.
- Operated different equipment, including oven & slicing machines in the deli.
- Operated cash registers, scanners, using POS system & handled money
- Reviewed product tags for proper pricing and made necessary price changes.
- Operated deli equipment, including ovens and slicing machines, to prepare food.
Shop Assistant 1996-1999 Manager 1999-2006
North Bourke Store
North Bourke, NSW
1996.01 - 2007.01
- Maintained the work area was organized and clean to the levels and safety.
- Provided customer service by addressing inquiries and resolving issues.
- Taught new staff & organized staff rosters.
- Handled cash transactions, operated the POS system, and managed banking tasks.
- Prepared takeaway meals in a fast-paced kitchen environment.
- Answered phones and managed two-way communication for order processing.
- Speaking in person & phone when ordering stock with suppliers & reps.
- Maintain accounts, customer & suppliers.
- Processed payroll for employees, ensuring accurate and timely payments.
Education
State Of Records Management -
NSW Government
2026.06 - 2026.06
Microsoft 365 Copilot -
LGNSW
2026.10 - 2026.10
RSA -
Tafe
BourkeBarista -
Tafe
Bourke, NSWUse of Hygenic Practices For Food Safety -
Tafe
BourkeFirst Aid Certificate -
Royal Life Saving Australia
Bourke, NSWWorking With Children's Check -
WWCC
BourkeHsc -
Bourke High School
Bourke, NSWCertificate in Hospitality -
Bourke High School
Skills
- Customer service
- Records management
- Administrative support
- Performance management
- Process improvement
- Workflow management
- Team leadership
- Multitasking
- Teamwork
- Calm and patient
Personal Information
Driving License: Yes
Have extensive local knowlage
LEISURE INTERESTS
Spending time with my family., Drawing/art., Cooking., Music., Movies, Family tree, Camping
Referees
- Ang Rai 0475 470 158
- Margo Anderson 0498 037 336
Timeline
Microsoft 365 Copilot -
LGNSW
2026.10 - 2026.10
State Of Records Management -
NSW Government
2026.06 - 2026.06
Team Leader Customer & Administrative Services
Bourke Shire Council
2025.02 - Current
Customer Service Officer
Bourke Shire Council
2024.04 - 2025.02
Tourism/Hospitality Service Officer
Bourke Shire Council
2022.08 - Current
Motel Cleaner
Darling River Motel
2016.06 - 2022.06
Receptionist/Bookkeeping/Spare Parts Manager
Col's Ag & Auto
2009.03 - 2024.06
Medical Receptionist
Darling River Medical Centre
2009.02 - 2009.12
Bakery Shop Assistant
Morralls Bakery
2008.08 - 2009.02
Motel Cleaner
Back O Bourke Motel
2008.05 - 2009.02
Supermarket Assistant
Spar Supermarket
2007.01 - 2007.11
Shop Assistant 1996-1999 Manager 1999-2006
North Bourke Store
1996.01 - 2007.01
RSA -
Tafe
Barista -
Tafe
Use of Hygenic Practices For Food Safety -
Tafe
First Aid Certificate -
Royal Life Saving Australia
Working With Children's Check -
WWCC
Hsc -
Bourke High School
Certificate in Hospitality -
Bourke High School