Tina La
Hillside,VIC
Summary
Hi, my name is Tina, and I’m a motivated professional with a strong background in customer service. I thrive in team environments and enjoy finding creative solutions to challenges. With experience in fast-paced retail settings, I’m committed to continuous learning and delivering exceptional service. I’m excited to bring my skills and enthusiasm to a team that values collaboration and growth!
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Fantastic Furniture
12.2023 - 10.2024
- Greeted customers and helped with product questions, selections, and purchases, providing outstanding customer service.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Crew Member/Trainer
McDonald's
04.2021 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Set positive example for team members by providing high-quality, efficient service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained other employees in customer service, food safety, and performance requirements.
Education
Bachelor of Accounting - Accounting And Finance
Latrobe University
Bundoora, VIC12-2029
High School Diploma -
Copperfield College - Delahey Senior Campus
Delahey, VIC11.2023
Skills
- Exceptional Customer Service
- Problem Solving
- Customer orientated
- Cash Handling
- Teamwork and collaboration
- Order Taking
- Retail sales
- Food Preparation
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Retail Sales Associate
Fantastic Furniture
12.2023 - 10.2024
Crew Member/Trainer
McDonald's
04.2021 - 06.2023
Bachelor of Accounting - Accounting And Finance
Latrobe University
High School Diploma -
Copperfield College - Delahey Senior Campus
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