Tina Lyons

• Contractor role, 4-months to December 2024.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Technical business analysis of issues with user experience.

• Implemented Agile disciplines and methodologies, accompanied by standard IT practices to empower development team, providing coaching, guidance, and mentoring
• Led cross-functional team to deliver impactful products, ensuring alignment between business goals and customer needs
• Initiation of testing framework – including creation of testing processes, test document templates, and setup of testing knowledge base
• Constructed release management framework for implementation of market-leading AI audit software
• Worked closely with Product Manager in defining requirements for new functionality
• Creation of templates for requirement gathering and test planning.

Responsibilities:

• Management of workflow from concept to delivery, including sprint planning, day-to-day sprint management, status reporting, backlog grooming, backlog prioritisation, 3-amigos
• Release management, including planning, building timelines for new releases and deliverables
• Stakeholder management of external Product manager
• Support management, including creation of knowledge base for knowledge sharing across teams
• Facilitation of business requirements when canvassing for new clients

• Produced foundation documentation for existing Digital based insurance business processes, including claims, product application and administration processes
• Achieved recognition as subject matter expert, owing to extensive Digital knowledge and experience, within Separation Program
• Coordinated multiple IT delivery teams and project team to complete Separation of Digital systems across AMP and AMP Life
• Creation of high-level project summaries for provision to senior managers
• Contributed to successful product migration and data clean-up from multiple AMP systems, with zero impact to surrounding system and business processes
• Supply guidance and support to AMP business stakeholders while enhancing existing business processes to transition to external insurance provider
• Determining solutions to business problems for complex software projects including both system development and business process improvements
• Coordinated, tracked, and managed updates for legal entity changes to multiple Digital systems following sale of AMP Life, contributing to successful completion of Legal Separation
• Facilitation technical information gathering sessions with IT teams; and create project knowledge base and process documentation
• Driving target state and RACI matrix (responsible, accountable, consulted, and informed) documentation for agreement of joint operating model with Resolution Life
• Data analysis of AMP’s billing system to locate opportunities cost savings and automation of employee termination offboarding steps (exit checklist), resulting in $3m benefits
• Management of content changes, from keyword searches to publication of changes, across multiple channels for both customers and advisers
• Elicitation of changes to AMP’s Digital channels, including scope outside Digital portfolio and management of business requirements through sign-off.

• Managed team activities for re-pointing interfaces from Siebel to Salesforce for high-profile Portal features with zero impacts on planners, customers, and internal staff
• Implemented integrated customer verification feature to store customer identification status and documentation in central repository allowing for improved single-customer view across AMP
• Delivery of new My AMP website providing customers with increased features and greater level of data security
• Delivery of continuous improvements to Digital systems for all user groups making transactions with AMP smoother and less complicated for customers and advisers
• Leadership of BAs within both business and IT delivery teams on large programs of work
• Lead BA and practicing Scrum Master for team of 4-5 developers championing agile methodologies and ceremonies throughout delivery lifecycle
• Analysis and data mapping of new self-service online customer experiences.