Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Tina Mellor

Wentworth Falls,NSW

Summary

Dynamic customer service professional with extensive experience at Bendigo Bank, excelling in conflict resolution and regulatory compliance. Proven track record of enhancing customer satisfaction through effective communication and education. Skilled in maintaining accurate records and providing administrative support, consistently fostering trustful relationships and identifying upselling opportunities.

Overview

10
10
years of professional experience

Work History

Customer Service Officer

Bendigo Bank
Katoomba, NSW
02.2021 - Current
  • Handled escalated customer complaints and disputes in a professional manner.
  • Educated customers on products and services offered by the company.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Established trustful relationships with customers through effective communication skills.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Maintained accurate records of customer interactions and transactions.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Identified potential opportunities to upsell products or services to customers.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Provided customer service in a courteous and professional manner.

Team Member

Woolworths
Leura, NSW
10.2019 - 01.2021
  • Operated cash register to process payments from customers accurately and efficiently.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Supported other departments within the store when needed during busy periods or shortages in staff.
  • Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Managed cash register operations using POS system and processed sales and returns.
  • Assisted in ringing up sales at registers and bagging merchandise.

Massage Therapist

Lillianfels
Katoomba, NSW
11.2015 - 09.2019
  • Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
  • Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
  • Maintained a clean and organized work environment while adhering to safety protocols.
  • Created a relaxing atmosphere by using essential oils and soothing music during sessions.
  • Responded promptly to any questions or inquiries from potential customers about services offered.
  • Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.

Education

Associate Diploma - Massage Therapy

Katoomba TAFE
Katoomba
12-2006

Skills

  • Customer service
  • Conflict resolution
  • Regulatory compliance
  • Customer education
  • Record keeping
  • Administrative support

Affiliations

  • Bushwalking
  • Reading
  • Dancing
  • Family

References

References available upon request.

Timeline

Customer Service Officer

Bendigo Bank
02.2021 - Current

Team Member

Woolworths
10.2019 - 01.2021

Massage Therapist

Lillianfels
11.2015 - 09.2019

Associate Diploma - Massage Therapy

Katoomba TAFE

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Tina Mellor