Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tina Ngoun

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resource position. I am a highly proficient individual with a strong background in customer care and sales eager to gain the opportunity to optimize company performance and employee relations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

Commonwealth Bank
12.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Streamlined processes for quicker response times, resulting in improved customer experiences.

Support Worker

Comfort Community Service
10.2022 - 12.2023
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.

Pick Packer

Toll Warehouse
06.2020 - 09.2022
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Improved team collaboration through effective communication and coordination with coworkers.

Sale Assistant

Glo Comestics
04.2018 - 06.2020
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Education

Higher School Certificate -

Westfield Sport Highschool
Fairfield West
09.2017

Skills

  • Customer service excellence
  • [Product or Service] support
  • Quality Assurance
  • Payment Processing
  • Problem Resolution
  • Customer Relationship Management

Certification

  • Certificate III in Individual Support, More Jobs More Care - SET2LEARN - 06/2022 to 03/2023
  • Certificate IV in Human Resource, TAFE Digital - 01/2020 to 10/2020


Timeline

Customer Care Specialist

Commonwealth Bank
12.2023 - Current

Support Worker

Comfort Community Service
10.2022 - 12.2023

Pick Packer

Toll Warehouse
06.2020 - 09.2022

Sale Assistant

Glo Comestics
04.2018 - 06.2020

Higher School Certificate -

Westfield Sport Highschool

Similar Profiles

CREATE PROFILE
Tina Ngoun