Tina Ngoun
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level human resource position. I am a highly proficient individual with a strong background in customer care and sales eager to gain the opportunity to optimize company performance and employee relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Commonwealth Bank
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Streamlined processes for quicker response times, resulting in improved customer experiences.
Support Worker
Comfort Community Service
10.2022 - 12.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Pick Packer
Toll Warehouse
06.2020 - 09.2022
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
Sale Assistant
Glo Comestics
04.2018 - 06.2020
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Education
Higher School Certificate -
Westfield Sport Highschool
Fairfield West09.2017
Skills
- Customer service excellence
- [Product or Service] support
- Quality Assurance
- Payment Processing
- Problem Resolution
- Customer Relationship Management
Certification
- Certificate III in Individual Support, More Jobs More Care - SET2LEARN - 06/2022 to 03/2023
- Certificate IV in Human Resource, TAFE Digital - 01/2020 to 10/2020
Timeline
Customer Care Specialist
Commonwealth Bank
12.2023 - Current
Support Worker
Comfort Community Service
10.2022 - 12.2023
Pick Packer
Toll Warehouse
06.2020 - 09.2022
Sale Assistant
Glo Comestics
04.2018 - 06.2020
Higher School Certificate -
Westfield Sport Highschool