Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic

Tina Parbhu

Adelaide,Australia

Summary

Dedicated and compassionate professional with a proven track record in healthcare and community services. Demonstrated expertise in managing and coordinating comprehensive care solutions for individuals and families. Adept at leading multidisciplinary teams to deliver high-quality patient-centered care. Skilled in needs assessment, care planning, and resource allocation to ensure optimal outcomes. Strong advocate for community engagement, with a commitment to enhancing the well-being of diverse populations. Proactive in addressing challenges, implementing innovative solutions, and fostering collaborative relationships with stakeholders. Seeking to contribute extensive experience and passion for improving community health outcomes in a dynamic healthcare and community services role.

Overview

8
8
years of professional experience

Work History

Customer Care Manager

HealthCare Australia (HCA HOME)
01.2022 - Current
  • Assisting Individuals and Families
  • Community Resource Development
  • Data Evaluation and Report Writing
  • Community Consultation
  • Support and Counselling
  • Crisis Counselling
  • Community Services Administration
  • Conduct comprehensive health assessments and develop personalized care plans to address the unique needs of each client.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Collaborate with interdisciplinary healthcare teams to coordinate and implement holistic care strategies.
  • Advocate for clients' rights, ensuring they receive equitable access to healthcare services and community resources.
  • Assist clients in navigating healthcare systems, facilitating appointments, and providing support during medical consultations.
  • Address and resolve client concerns, collaborating with relevant parties to ensure a high standard of care.

Wellbeing Therapy Assistant

RSL Care SA Myrtle Bank
12.2020 - 01.2022
  • Support the individual to achieve their personal outcomes as detailed within the individual’s outcome-based plan
  • Attend and participate in review meetings
  • Assist the person to become an active member of their community.

Senior Hospitality Assistant

Eldercare – The Lodge
08.2018 - 12.2021
  • Ensure that all areas are spotlessly clean at all times
  • Maintaining the kitchen cleaning schedule
  • Instructing and supervising other catering assistants
  • Operate a set of pre-service checklists.

French Teacher

Alliance Française d’Adelaide
05.2016 - 12.2019
  • Teach students how to interpret foreign languages
  • Translate foreign languages into the students' natural language
  • Provide individualized and small group instruction.

Education

Bachelor of Social Sciences (Community Service) - Community Services

Torrens University Adelaide
Adelaide, SA
05.2020

Diploma of Business - Business

Kaplan Business School
04.2017

Skills

  • Research and Due Diligence
  • Account Updates
  • Customer Relations
  • Sales Proficiency
  • Staff Mentoring
  • Inter-Department Collaboration
  • Report Preparation
  • Organizational skills
  • Conflict resolution
  • Multitasking capabilities
  • Empathy and understanding
  • Adaptability and flexibility
  • Time management
  • Strong leadership
  • Team management
  • Performance monitoring
  • Training and development
  • Delegation and supervision
  • Customer Service
  • Staff Management
  • Documentation and Reporting
  • Team Development
  • Goal Setting
  • Decision-Making
  • Team Leadership

Accomplishments

    Supervised Team of 10 Staff Members:

    Led and managed a team of 10 staff members, fostering a collaborative and supportive work environment. Provided guidance, coaching, and mentorship to ensure team members met performance objectives and maintained a high standard of service delivery. Implemented effective communication channels, resulting in improved team cohesion and productivity.

    Documented and Resolved Concerns of Home Care Clients:

    Proactively addressed and documented concerns raised by home care clients related to income-tested fees. Conducted thorough investigations, collaborating with relevant stakeholders to ensure a comprehensive understanding of each client's unique situation. Successfully resolved issues, resulting in increased client satisfaction and adherence to regulatory compliance.

    Collaborated in the Development of Care Plan Reviews:

    Worked closely with a team of 10 professionals in the development and enhancement of comprehensive care plan reviews. Contributed insights and expertise to ensure that care plans aligned with client needs, regulatory requirements, and best practices. Facilitated effective communication within the team, resulting in the successful implementation of client-centered care plans and improved overall service quality.

References

  • Rhian Hogg, State Manager (HCA), rhianhogg852@gmail.com
  • Jennifer Phelps, Quality and Compliance Officer (HCA), 0417 894 532
  • Michelle Hobson, Care and Support Coordinator (HCA), 0414 590 909, mlegan@hotmail.com
  • Bernice Willemse, Care Manager (RSL Care SA), 0478 143 031, Bwillemse@rslcaresa.com.au
  • Monalisa Tudorache, Registered Nurse (Eldercare), 0410 978 519
  • Wayne Hatenboer, Manager (Eldercare), 0434 903 457
  • Sharon Martin, Registered Nurse (Eldercare), 0417 862 915

Languages

French
Native or Bilingual

Timeline

Customer Care Manager

HealthCare Australia (HCA HOME)
01.2022 - Current

Wellbeing Therapy Assistant

RSL Care SA Myrtle Bank
12.2020 - 01.2022

Senior Hospitality Assistant

Eldercare – The Lodge
08.2018 - 12.2021

French Teacher

Alliance Française d’Adelaide
05.2016 - 12.2019

Bachelor of Social Sciences (Community Service) - Community Services

Torrens University Adelaide

Diploma of Business - Business

Kaplan Business School
Tina Parbhu