Tina Patel

· Handling customer billing cycle, invoicing, and past-due notices to improve cash flow

· Inventorying office supplies and ordered supplies from vendors

· Resolving customer complaints and answered policy and procedure-related questions

· Maintaining database of current customers, updated data, and purged system of inactive account information

· Preparing service requests to initiate action and assist customers

· Maintaining a comprehensive and extensive knowledge of company services

· Providing customers with service advice suited to their specific needs and interests

· Making amicable decisions for customers and company to handle customer situations

· Responsible for establishing and maintaining a customer database

· Contributed to preparing Environment documents

· Liaised with the business to understand upcoming functionality (Change Requests)

· Reviewed Functional Specifications and suggested changes before documents Sign off

· Prepared Test conditions for HUB System Testing

· Test designing for HUB system testing

· Prepared Test Data & XML files for HUB system Testing

· Prepared Test cases for System Integration and end-to-end testing Attended weekly project report meeting and team meeting

· Tested MQ series for messages from phone to HUB

· Test execution for HUB - system, SI and end-to-end testing

· Defect reporting, re-testing, and defect closing

· Negotiated with developers to resolve Critical defects on Higher priority