TINA PERROS
Sydney,NSW
Summary
Ambitious individual equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Customer-oriented Sales Executive experienced in exceeding quotas and building lasting partnerships. Considered valuable asset to any sales organization. Skilled in networking, negotiation and many other talents. Effective Customer Upselling Friendly, Positive Attitude Reliable & Trustworthy Organizational Skills Relationship Building Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
10
10
years of professional experience
Work History
Operations Coordinator Transport and Logistics
Intraffic
Gledswood Hills, NSW
08.2023 - Current
- Resolved customer service issues in a timely manner.
- Managed communications between departments to ensure efficient operations.
- Liaised between customers and management to ensure smooth operations delivery.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Customer Success Specialist
Carconnect Pty Ltd
Silverwater, NSW
10.2022 - 08.2023
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained knowledge of current promotions, payment policies and security practices.
- Processed and sent invoices, adjustments and credit memos to customers and Suppliers.
Office Manager
AP Automotive Group Pty Ltd
Sydney, NSW
03.2017 - 07.2019
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Prepared agendas for board meetings along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Office Manager
Accident Body Centre
Sydney, NSW
10.2015 - 01.2017
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Processed payments and updated accounts to reflect balance changes
- Updated and recorded customer or client information to maintain accounts
- Answered phone calls, provided information and connected callers to appropriate personnel
- Managed customer complaints and rectified issues to complete satisfaction.
- Assisted with the organization and execution of operational processes.
- Coordinated daily operations activities and assigned tasks to staff members.
- Evaluated and improved existing operational systems and procedures.
- Implemented safety protocols to maintain a safe working environment.
- Managed communications between departments to ensure efficient operations.
- Conducted training sessions for new employees on operational procedures.
- Prepared budgets based on projected costs associated with operations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Dental Nurse
Advanced Dental
Sydney, NSW
02.2014 - 03.2015
- Selected and prepared materials and instruments for specialized and routine procedures
- Prepared patients for dental treatments with welcoming and comforting manner to reduce stress
- Documented dental treatments and services in patient charts
- Safeguarded patients and personnel through strict compliance with proper sterilization, biohazard and infection-control procedures
- Summary
- Skills
- Experience
- Accurately collected and recorded patient medical and dental histories
- Took dental images and X-rays to identify areas of concern and presented to dentists for review
- Examined gums manually and visually to determine periodontal disease and screen for oral cancer
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Willoughby Girls High School
Willoughby, NSW12.2012
Some College (No Degree) - Law (Pre-Law)
The Parramatta College
Sydney NswSkills
- Problem-Solving Abilities
- High-Energy Attitude
- Technologically Savvy
- Product Organization
- Supply Ordering
- Logistics Coordination
Timeline
Operations Coordinator Transport and Logistics
Intraffic
08.2023 - Current
Customer Success Specialist
Carconnect Pty Ltd
10.2022 - 08.2023
Office Manager
AP Automotive Group Pty Ltd
03.2017 - 07.2019
Office Manager
Accident Body Centre
10.2015 - 01.2017
Dental Nurse
Advanced Dental
02.2014 - 03.2015
High School Diploma -
Willoughby Girls High School
Some College (No Degree) - Law (Pre-Law)
The Parramatta College