Tina Qi
Wantirna,Australia
Summary
An enthusiastic, astute and results driven architecture student with great passion for sustainable design, growth and positive change. Demonstrates strong verbal and visual communication, collaboration, and problem solving skills, with solid foundations in data analysis, architectural documentation, Adobe Suite and Rhino 3D modelling software. Dedicated to identifying client needs and delivering effective solutions to all problems. Eager to bring forth a motivated attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Sales & Retail Assistant
MUJI
09.2024 - Current
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Fielded customer questions to share information about products, availability, and pricing.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Sales Assistant
Angus & Coote Jewellery Retail
01.2022 - 11.2024
- Demonstrated a wide variety of products to customers to increase sales conversions
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Up-sold and cross-sold products to customers promoting an increase in average order value
- Worked as a team to ensure that all customers were served promptly and efficiently
- Strive to meet weekly/monthly KPIs
Team Member
Kurimu Bakery
02.2022 - 08.2023
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built customer loyalty through fostering stronger relationships upon greeting and taking orders
- Settled any customer disputes in a professional and pleasant manner
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
- Assisted in visual merchandising, creating attractive displays that stimulated purchase desire.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability.
Preliminary Piano Tutor
Self-employeed
03.2017 - 05.2019
- Interacting with young students in an enthusiastic, motivational, and patient manner
- Personalized and modified lessons for students as needed
- Monitoring student progress and identifying areas in need of improvement to reach student goals through communication and collaboration with both parents and students
- Provided helpful teaching supports to students during and after class hours
- Scheduling, planning, and organizing each lesson carefully to achieve lesson plans timely and efficiently
Education
Bachelor of Design - Architecture
University of Melbourne
Melbourne, VIC01-2024
Skills
- Analytical Problem Solving
- Efficient Learner
- Client Support
- Effective Multitasking
- Professional Communication Skills
- Team Collaboration Skills
- Ability to Work Under Pressure
- Attention to Detail
- Positive attitude
Languages
English
Chinese (Mandarin)
Extra-Curricular Activities
AMED Honours Certificate in Practice of Music, ABCN Program at PWC
Timeline
Sales & Retail Assistant
MUJI
09.2024 - Current
Team Member
Kurimu Bakery
02.2022 - 08.2023
Sales Assistant
Angus & Coote Jewellery Retail
01.2022 - 11.2024
Preliminary Piano Tutor
Self-employeed
03.2017 - 05.2019
Bachelor of Design - Architecture
University of Melbourne
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