Tina Sharma
Newcastle,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Lending Officer
Legal Home Loans
11.2021 - 08.2023
- Executed and managed the full end-to-end mortgage loan process, ensuring meticulous compliance and attention to detail, in alignment with regulatory standards and company policies
- Collaborated effectively with legal entities, clients, and financial institutions to streamline settlement processes and ensure seamless communication, fostering strong client relationships essential for success in the role
- Employed strategic communication skills to provide personalized assistance and support to clients throughout the loan application and settlement process, enhancing client satisfaction and retention
- Maintained up-to-date industry knowledge to stay informed about market trends and changes in regulations, facilitating effective stakeholder communication and ensuring compliance with industry standards.
Commissions Support Officer
Vow Financials
05.2021 - 11.2021
- Accurately processed commission payments and conducted thorough reviews to ensure precise calculations, utilizing advanced data entry skills and Excel to manage large volumes of numerical data
- Maintained integrity of system accounts and commission scheme data by regularly updating records, verifying data accuracy, and performing routine audits to ensure compliance
- Collaborated with team members to manage monthly deadlines, ensuring timely and accurate completion of commission processing tasks while optimizing data management processes.
Customer Service Representative
Commonwealth Bank of Australia
09.2019 - 12.2020
- Managed a high volume of inbound calls, effectively addressing diverse customer inquiries related to various banking services including accounts, credit cards and fraud
- Utilized CRM software to document customer interactions, track issues, and ensure accurate record-keeping
- Consistently achieved high customer satisfaction ratings through excellent communication, active listening, and efficient problem resolution skills
- Adhered to company policies and compliance regulations while handling sensitive customer information, maintaining data privacy and security
- Met and exceeded performance metrics and targets, including call handling time, customer satisfaction scores, and first-call resolution rates.
Shop Manager
Lifeline
01.2017 - 12.2020
- Led and managed a team of retail staff, ensuring excellent customer service and efficient store operations; facilitated smooth staff handovers with detailed notes and thorough briefings
- Oversaw daily operations including inventory management, merchandising, cash handling, and sales reporting; implemented sales strategies to exceed monthly targets and built strong customer relationships
- Coordinated with local community groups and volunteers to enhance store visibility and involvement; ensured compliance with policies and safety regulations, managed budgets, reduced costs, and maximized profitability.
Education
Bachelor of Business - International Business -
University Of Newcastle
Newcastle, NSW06.2021
Bachelor of Commerce - Finance -
University Of Newcastle
Newcastle, NSW06.2021
Skills
- Verbal and Written Communication
- Scheduling and calendar management
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Microsoft Suit Proficiency
- Documentation Review
- Time Management
- Administrative Support
- Loan Underwriting and Credit Analysis
Certification
Certificate III in Customer Engagement, 2020, NSW Department of Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lending Officer
Legal Home Loans
11.2021 - 08.2023
Commissions Support Officer
Vow Financials
05.2021 - 11.2021
Customer Service Representative
Commonwealth Bank of Australia
09.2019 - 12.2020
Shop Manager
Lifeline
01.2017 - 12.2020
Bachelor of Business - International Business -
University Of Newcastle
Bachelor of Commerce - Finance -
University Of Newcastle