Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Timeline
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Tina Sharma

Newcastle,NSW

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Lending Officer

Legal Home Loans
11.2021 - 08.2023
  • Executed and managed the full end-to-end mortgage loan process, ensuring meticulous compliance and attention to detail, in alignment with regulatory standards and company policies
  • Collaborated effectively with legal entities, clients, and financial institutions to streamline settlement processes and ensure seamless communication, fostering strong client relationships essential for success in the role
  • Employed strategic communication skills to provide personalized assistance and support to clients throughout the loan application and settlement process, enhancing client satisfaction and retention
  • Maintained up-to-date industry knowledge to stay informed about market trends and changes in regulations, facilitating effective stakeholder communication and ensuring compliance with industry standards.

Commissions Support Officer

Vow Financials
05.2021 - 11.2021
  • Accurately processed commission payments and conducted thorough reviews to ensure precise calculations, utilizing advanced data entry skills and Excel to manage large volumes of numerical data
  • Maintained integrity of system accounts and commission scheme data by regularly updating records, verifying data accuracy, and performing routine audits to ensure compliance
  • Collaborated with team members to manage monthly deadlines, ensuring timely and accurate completion of commission processing tasks while optimizing data management processes.

Customer Service Representative

Commonwealth Bank of Australia
09.2019 - 12.2020
  • Managed a high volume of inbound calls, effectively addressing diverse customer inquiries related to various banking services including accounts, credit cards and fraud
  • Utilized CRM software to document customer interactions, track issues, and ensure accurate record-keeping
  • Consistently achieved high customer satisfaction ratings through excellent communication, active listening, and efficient problem resolution skills
  • Adhered to company policies and compliance regulations while handling sensitive customer information, maintaining data privacy and security
  • Met and exceeded performance metrics and targets, including call handling time, customer satisfaction scores, and first-call resolution rates.

Shop Manager

Lifeline
01.2017 - 12.2020
  • Led and managed a team of retail staff, ensuring excellent customer service and efficient store operations; facilitated smooth staff handovers with detailed notes and thorough briefings
  • Oversaw daily operations including inventory management, merchandising, cash handling, and sales reporting; implemented sales strategies to exceed monthly targets and built strong customer relationships
  • Coordinated with local community groups and volunteers to enhance store visibility and involvement; ensured compliance with policies and safety regulations, managed budgets, reduced costs, and maximized profitability.

Education

Bachelor of Business - International Business -

University Of Newcastle
Newcastle, NSW
06.2021

Bachelor of Commerce - Finance -

University Of Newcastle
Newcastle, NSW
06.2021

Skills

  • Verbal and Written Communication
  • Scheduling and calendar management
  • Customer Service
  • Critical Thinking
  • Problem-solving abilities
  • Microsoft Suit Proficiency
  • Documentation Review
  • Time Management
  • Administrative Support
  • Loan Underwriting and Credit Analysis

Websites

Certification

Certificate III in Customer Engagement, 2020, NSW Department of Education

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lending Officer

Legal Home Loans
11.2021 - 08.2023

Commissions Support Officer

Vow Financials
05.2021 - 11.2021

Customer Service Representative

Commonwealth Bank of Australia
09.2019 - 12.2020

Shop Manager

Lifeline
01.2017 - 12.2020

Bachelor of Business - International Business -

University Of Newcastle

Bachelor of Commerce - Finance -

University Of Newcastle

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Tina Sharma