Tina Sicali
Kialla
Summary
Dynamic professional with a strong background in customer service and retail operations, exemplified during my tenure at Finny's Manchester Pty Ltd. Proven ability to lead small teams effectively while ensuring high-quality service. Skilled in money handling and fostering positive relationships, I excel in creating engaging environments that boost customer satisfaction.
Overview
36
36
years of professional experience
Work History
School Photography Assistant
GV SCHOOL PHOTOGRAPGHY
02.2025 - Current
- Managed multiple school children from Prep up to year 12 while minimizing delays to ensure a smooth photo shoot.
- Greeted students and teachers and scanned order envelopes for purchase of photographs.
- Worked on the laptop ensuring photos were of good quality and acceptable positioning of students.
- Worked in a team environment with the photographers and other staff.
Assistant Manager/ Stock Buyer
FINNY'S MANCHESTER PTY LTD
02.1989 - 12.2024
- Worked independently or part of a team.
- Opened and closed the store
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled cash and did weekly banking. Also used EFTPOS machines.
- Balanced the registers at the end of the day.
- Did the payroll each week including staff wages, reports and single touch payroll.
- Advised on the roster for staff for each day.
- Helped with promotions and stock to be advertised. This included sending images and content to the newspapers or to the company that made our television ads and booking in time slots for the television stations to air our product.
- Uploaded the social media content for the store.
- Set up a website with online ordering. This included communicating frequently with our web designer.
- Processed orders from our website and arranged postage for items purchased.
- Unloaded deliveries into the storeroom and allocated what stock would go into the store.
- Checked invoicing was correct, including correct quantities and pricing and advising companies if there was a discrepancy.
- Marked all stock with pricing guns.
- Checked stock levels in store and replenished what was required.
- Ordered new range stock and clearance lines from suppliers.
- Communicated with sales reps in store and at their place of business, including gift fairs or buying group fairs.
- Provides a wide range of knowledge to our customers.
- Answered phones and emailed reps and suppliers
- Enforced company policies and procedures.
Recreational Gymnastics Coach
JETS GYMNASTICS SHEPPARTON
10.2012 - 12.2015
- Coached gymnastic skills to classes of primary school aged children.
- Boosted gymnast confidence levels by providing constructive feedback and celebrating individual achievements.
- Communicated with staff and parents.
- Problem solved confrontations with students, parents or staff as the arose.
- Set up rotations for the gymnasts to build motor skills and encouraged their social interaction.
- Helped plan display days and competitions, teaching routines and offering to help outside my regular working hours.
- Did voluntary fundraising including BBQ's and themed party nights.
- Stayed back to pack up equipment and set up for the next days classes.
Education
High School Diploma -
Wanganui Park Secondary College
Shepparton12-1989
Skills
- Customer service
- Money handling
- Effective Team Leadership
- Analytical Decision Making
- Task delegation
- Retail operations
- Able to work in a team or on my own
- Strong Organizational Skills
- Product Knowledge
- Customer service and satisfaction
- Computer skills
- Professional and courteous
- Reliable Time Management
Timeline
School Photography Assistant
GV SCHOOL PHOTOGRAPGHY
02.2025 - Current
Recreational Gymnastics Coach
JETS GYMNASTICS SHEPPARTON
10.2012 - 12.2015
Assistant Manager/ Stock Buyer
FINNY'S MANCHESTER PTY LTD
02.1989 - 12.2024
High School Diploma -
Wanganui Park Secondary College
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