Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Tina Smith

Perth,WA

Summary

Accomplished Support Worker with a proven track record at Pawadi Disability Services, adept in mental health assistance and demonstrating exceptional verbal and written communication skills. Increased client engagement by 30% through innovative activity planning and empathetic support. Expert in risk management and dedicated to enhancing client well-being and independence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Support Worker

Pawadi Disability Servies
Wellard, WA
03.2024 - 02.2025
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
  • Supported clients to access education, training or employment opportunities.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.

Restaurant Waiter, Delivery Driver, Kitchen

Mark and Lucy Taylor
Wanneroo, WA
01.2020 - 06.2024
  • Resolved customer complaints in a polite manner according to company policy.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Assisted guests with making food and beverage selections.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Greeted customers, provided menus and answered questions about menu items.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Replenished stocks of napkins, silverware and other dining room supplies as needed.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.

Disability Support Worker

Orion Disability services
Belmont, WA
11.2015 - 03.2019
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.
  • Conducted assessments of client abilities and needs to create individualized care plans.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Helped disabled persons access community resources such as housing options or job training programs.
  • Maintained records of services provided, client progress, and goals achieved.
  • Advised family members on how best to provide care for disabled loved ones.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Created detailed and individualized plans to best support patients.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Improved resident and staff engagement through group activities.
  • Collaborated with community workers to implement exciting social activity programs within facility.
  • Utilized strong assessment skills to determine necessary client care and daily function assistance.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.

Realestate Assistance

LJ hooker
Belmont, wa
01.2010 - 02.2010
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Cecile Andrew High
Armadale
12-1997

Skills

  • Mental health assistance
  • Daily living support
  • Disability care
  • Transcription and dictation
  • Housekeeping and laundry
  • Activity planning
  • Risk management
  • Health and safety awareness
  • Daily living assistance
  • Cleaning and sanitizing
  • Behavioral support
  • Treatment plans
  • Presentation design
  • Mobility support
  • Client assessment
  • Documentation
  • Skill development
  • Verbal and written communication
  • Emotional support
  • Medication administration
  • Troubleshooting
  • Housekeeping tasks
  • Active listening
  • Empathy and patience
  • First aid and CPR
  • Meal preparation
  • Mobility assistance
  • Budgeting and financial management
  • Personal care assistance
  • Transportation assistance

Certification

  • Manual Drivers License
  • CPR
  • NDIS clarance
  • Medication Certification
  • working with Children Clarance

Affiliations

  • horse riding
  • camping
  • fishing
  • family days

Timeline

Support Worker

Pawadi Disability Servies
03.2024 - 02.2025

Restaurant Waiter, Delivery Driver, Kitchen

Mark and Lucy Taylor
01.2020 - 06.2024

Disability Support Worker

Orion Disability services
11.2015 - 03.2019

Realestate Assistance

LJ hooker
01.2010 - 02.2010

High School Diploma -

Cecile Andrew High

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