Tina Tam
SURREY HILLS,VIC
Summary
As a self-driven and solution-focused risk and compliance change professional, I am committed to cultivating a robust risk culture and elevating risk and compliance practices to new heights. I am passionate about improving the customer journey, deriving actionable insights, driving transformative changes, and steering outcomes prioritising customer insights and continuous improvement.
Overview
11
11
years of professional experience
Work History
Regulatory Specialist
ANZ Banking Group Limited
10.2021 - Current
- Refined and streamlined central regulatory breach reporting processes, enhancing both compliance precision and operational efficiency
- Participate in Future State initiatives, leveraging design thinking principles to enhance and streamline breach reporting model, underpinning bank's adherence to regulatory benchmarks
- Identified and managed operational risk events within the I.AM Risk and Compliance management framework spanning all Retail and Commercial (AR&C) banking segments
- Delivered 250+ regulatory compliance breach decisions concerning risk events across diverse AR&C sectors
- Proactively monitored emerging risks and proposed strategic key controls, solidifying bank's stance on rigorous risk management practices
- Cultivated and managed relationships across a spectrum of AR&C banking segments, ensuring fluid collaboration and fostering impactful change.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Implemented regulatory guidance procedures for managing risk events and regulatory breach decisions
Financial Case Manager
Australian Financial Complaints Authority, AFCA
01.2018 - 01.2021
- Formed 100+ decisions on complex financial complaints for various Australian Financial Services Licensees (AFSL) robust investigation and critical analysis of a broad range of financial products and services, legislations, regulatory compliance, industry codes and policies
- As an accredited Conciliator, I have conducted 30+ conciliations, helping financial firms and their clients define problems and generating solutions to influence resolution and remediation
- Identify and investigate possible systemic issues and serious contraventions leading to improvements in financial systems and services
- Appointed subject matter expert (SME)
- Complete QA review on complaint decisions for other managers
- Acted in the Manager position, with six direct reports.
Insurance Assessor (Life Insurance)
Link Group
01.2016 - 01.2018
- Managed a portfolio of total permanent and disability (TPD), income protection (IP), business expenses and life claims
- Assess and determine risk and financial liability, provide liability advice and recommendations to insurers and trustees of superannuation funds
- Developed strategic management plans by formulating evidence-based strategies for managing cases toward the optimal outcomes
- Risk and remediation management
- Ensure compliance with the Superannuation Industry Supervision Act
- Facilitate meetings with external stakeholders and monthly reporting
- Evaluated insurance policies and analyzed damages to determine coverage.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
Case Manager
IAG Group
01.2015 - 01.2016
- Managed a portfolio of Workers’ Compensation claims for corporate employers within the multidisciplinary management segment
- Formed liability claim decisions, based on legislation, policies and investigation of relevant evidence
- Participated in case conferences and implementing strategies for effective cost management strategies on claims
- Developed tailored case management plans by formulating evidence-based strategies for managing the case toward the optimal outcome
- Completed monthly claim reports and attending performance claim reviews with corporate employers and key stakeholders to actively manage claims
Senior Client Consultant
Slater and Gordon Lawyers
01.2013 - 01.2015
- Business development and identifying market opportunities
- Identify business opportunities for all practice areas, including commercial law, business advisory, workers’ compensation, public liability, life insurance, motor vehicle accident and medical negligence
- Stakeholder relationship management
- Assessed the viability of potential new legal cases in accordance with legislation, policies, procedures and injury impairment thresholds
- Assisted in acquisition project, including processes testing and reporting.
Education
MBA - Strategy And Leadership, Data Analysis, Projects
RMIT University
Melbourne, VIC08.2023
Conciliation Accreditation -
AFCA
Melbourne, VIC06.2019
Bachelor of Business Management - Business Management
Victoria University of Wellington
Melbourne, VIC01.2012
Skills
- Compliance and Risk Management
- Critical Analysis and Thinking
- Design Thinking and Change
- Leadership
- Stakeholder Management
- Finance Dispute Resolution
- Strong Communication and Negotiation skills
- Accredited Conciliator
Timeline
Regulatory Specialist
ANZ Banking Group Limited
10.2021 - Current
Financial Case Manager
Australian Financial Complaints Authority, AFCA
01.2018 - 01.2021
Insurance Assessor (Life Insurance)
Link Group
01.2016 - 01.2018
Case Manager
IAG Group
01.2015 - 01.2016
Senior Client Consultant
Slater and Gordon Lawyers
01.2013 - 01.2015
MBA - Strategy And Leadership, Data Analysis, Projects
RMIT University
Conciliation Accreditation -
AFCA
Bachelor of Business Management - Business Management
Victoria University of Wellington
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