- Embracing outdoor adventures such as hiking and camping
- I like working with my hands and fixing things
- Environmental Conservation Projects
- Personal Development and Self-Improvement
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
Tina Thompson
Woolooware
Summary
Dynamic and highly reliable professional with extensive experience at Taren Point Bowling Club, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and multitasking in fast-paced environments. Recognized for developing loyal clientele and training staff, ensuring top-notch service and operational efficiency. Looking to move into environmental work, as I have interest in wildlife and environmental conservation efforts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Taren Point Bowling Club
03.2024 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing tills.
- Gaming Attendant duties including:
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
- Reset and refilled slot machines with tickets and money.
- Receptionist duties including:
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Signing customers into the club.
- Signing up members.
- Courtesy bus duties.
Lead Barista
Milkhouse
02.2022 - 01.2025
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Lead Barista
Akora Cafe
06.2019 - 03.2024
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Promoted additional items with beverages, increasing store sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Cafe All Rounder
Nourish Cafe
08.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained clean and attractive product displays to entice customer purchases.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Beauty Therapist
Deja Vu Salon
07.2019 - 03.2020
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Increased salon revenue by upselling additional services and retail products to clients.
- Educated clients on care processes and advised on further care and products.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Maintained regular client list and successfully handled walk-in customers.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Increased customer loyalty by developing personalized waxing plans tailored to individual needs.
Beauty Therapist
Bump Day Spa
07.2019 - 03.2020
- Events, Parties, Birthdays and Baby Showers.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials and massages for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
No Degree - Barista
Allpress
Zetland NswNo Degree - Wildlife And Land Conservation
My Learning Online
Online11-2025
Diploma - Beauty Therapy
Gymea Tafe
Gymea, NSW07-2019
Certificate III - Beauty Therapy
Gymea Tafe
Gymea, NSW12-2018
Certificate II - Retail Services
Kanahooka High School
Dapto, NSW02-2017
High School Diploma -
Kanahooka High School
Dapto, NSW01-2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Outgoing personality
- Honest and dependable
- Fast learner
Certification
RSA + RCG and Advanced RCG.
TAB Certified.
Allpress Barista training.
Class C Drivers License.
Diploma of Beauty Therapy.
Certificate III Beauty Therapy.
High School Certificate.
Certificate II Retail services.
Interests
Timeline
Bartender
Taren Point Bowling Club
03.2024 - 04.2025
Lead Barista
Milkhouse
02.2022 - 01.2025
Cafe All Rounder
Nourish Cafe
08.2021 - 03.2022
Beauty Therapist
Deja Vu Salon
07.2019 - 03.2020
Beauty Therapist
Bump Day Spa
07.2019 - 03.2020
Lead Barista
Akora Cafe
06.2019 - 03.2024
No Degree - Barista
Allpress
No Degree - Wildlife And Land Conservation
My Learning Online
Diploma - Beauty Therapy
Gymea Tafe
Certificate III - Beauty Therapy
Gymea Tafe
Certificate II - Retail Services
Kanahooka High School
High School Diploma -
Kanahooka High School
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