Tina Tran
Hope Island,QLD
Summary
. 5 years experience in working with Telstra as a customer officer
. 17 years of experience working for Clients as a cosmetic tattooist and beauty therapist with exceptional eye for detail and passion for aesthetic and comprehensive care. Offering extensive knowledge of Cosmetology and personalized client care.
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position.
. Ready to help team achieve company goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
. Motivated to learn, grow and excel in any industry.
. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Cosmetic Tattooist and Beauty Therapist
ChocoLat Beauty
Bundall, QLD
12.2005 - Current
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Educated clients on care processes and advised on further care and products..
- Created memorable customer experiences, adding bonus services.
- Designed skin, body, and product care packages for individual clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Arranged merchandise to present visually appealing displays and attract clientele.
Mobile Sales Consultant
Self Employed Services
Brisbane, Queensland
10.2001 - 12.2004
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Answered questions from customers regarding products and services both by telephone and in-person.
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Set up, updated and closed business and personal accounts.
Customer Service Officer
Telstra
Brisbane, Qld
03.1995 - 10.2000
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
Bank Teller
Metway Bank
Brisbane, Queensland
03.1993 - 02.1995
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
Restaurant Waitress
Sing Sing Restaurant
Annerley, QLD
02.1992 - 02.1993
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Cultivated warm relationships with regular customers.
Education
Diploma - Nursing
Gold Coast Tafe
Southport07.2017
Diploma - Beauty
Grace Beauty School
Sydney2005
Associate of Science - Business
SouthBrisbane TAFE
South Brisbane12.1994
Skills
- Store Policies and Procedures
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Cross-Selling and Upselling
- Safety and Cleanliness Standards
- Computer Proficiency and Microsoft Office
- Merchandising and Display
- Digital Recordkeeping
- Originality and Creativity
- Building Customer Relationships and Loyalty
- Flexible Hours
- Problem Anticipation and Resolution
- Individualized Assessments
- Multitasking and Organization
- Quality Assurance
- Critical Thinking
- Inventory Control
- Theft Prevention
- Workflow Efficiency
Timeline
Cosmetic Tattooist and Beauty Therapist
ChocoLat Beauty
12.2005 - Current
Mobile Sales Consultant
Self Employed Services
10.2001 - 12.2004
Customer Service Officer
Telstra
03.1995 - 10.2000
Bank Teller
Metway Bank
03.1993 - 02.1995
Restaurant Waitress
Sing Sing Restaurant
02.1992 - 02.1993
Diploma - Nursing
Gold Coast Tafe
Diploma - Beauty
Grace Beauty School
Associate of Science - Business
SouthBrisbane TAFE