Summary
Overview
Work History
Education
Skills
Languages
REFEREES
Certification
Timeline
Generic
Tina Tran

Tina Tran

Saint Albans,VIC

Summary

Experienced management positions starting from the age of 16 with the intention of increasing value of the business through excellent leadership. High initiative to train and develop other staff members to maximise team strength. Possesses the ability to manage workloads to meet business demands and deadlines.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Ms Collins
11.2021 - Current
  • Served high customer volumes during special events, functions, and nightclub trade
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Conducted training sessions to educate new employees on procedures and protocols

Motor Claims Specialist

Suncorp Group
11.2022 - 06.2023
  • Self-motivated, with the ability to work autonomously from home
  • Handling highly distressed customers who have experienced sentimental loss
  • Managing between 70 to 100+ claims portfolios
  • Arranging authorisation of settlements over $100k to customers

Shift Supervisor & Stock Manager

Kimasu Cafe & Restaurant
09.2019 - 09.2022
  • Completed store opening and closing procedures and balanced tills.
  • Swiftly deal with complaints, resulting in complete customer satisfaction
  • Conducted an analysis on inventory usage to generate a stock-list for suppliers

Area Manager

McDonald's
05.2017 - 01.2022
  • Meticulously handle the POS system transaction including credit, card, cash, exchange and refunds to ensure accurate cash flow
  • Delegated tasks to guide the team to be more productive
  • Actively coached other employees on shift to develop and cross-train staff members in difference positions

Education

Victorian Certificate of Education - 98.70 ATAR

St Albans Secondary College
Saint Albans, VIC

Bachelor of Science & Bachelor of Education - Deferred

Monash University
Melbourne, VIC

Bachelor of Software Engineering - Deferred

Monash University
Melbourne, VIC

Bachelor of Business & Bachelor of Marketing - Current

RMIT University
Melbourne, VIC

Skills

  • Possesses a high level of attention to detail
  • Ability to converse with customers to figure out their needs
  • Resolving customer complaints and other enquiries
  • Financial Administration: preparing cash draws and printing sale reports
  • Ability to prioritise workloads and plan ahead to ensure good flow and efficiency on shift

Languages

Vietnamese
Native or Bilingual
English
Native or Bilingual

REFEREES


Maura Jimena

Suncorp Team Leader

maura.jimena@suncorp.com.au

0412 321 237


Jules Sanchez

Ms Collins Operations Manager

0450 279 495


Vinh Pham

Kimasu Owner & Operator

0418 958 258



Certification

  • 2017 First Aid Course - HLTAID001 & HLTAID002
  • 2017 (Current) - Duke of Edinburgh Award
  • 2018 - Western Health Work Experience (Sunshine Hospital)
  • 2019 - VCE Top Achievers Award (Biology 47, Further Maths 48, Vietnamese 49)
  • 2020 - Karben Training Solutions, First Aid Essential Course
  • 2020 - Locatrix Fire & Evacuation Program
  • 2021 - Responsible Service of Alcohol (Cert No: its1211069)


Timeline

Motor Claims Specialist

Suncorp Group
11.2022 - 06.2023

Bartender

Ms Collins
11.2021 - Current

Shift Supervisor & Stock Manager

Kimasu Cafe & Restaurant
09.2019 - 09.2022

Area Manager

McDonald's
05.2017 - 01.2022

Victorian Certificate of Education - 98.70 ATAR

St Albans Secondary College

Bachelor of Science & Bachelor of Education - Deferred

Monash University

Bachelor of Software Engineering - Deferred

Monash University

Bachelor of Business & Bachelor of Marketing - Current

RMIT University

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Tina Tran