Tina Tran

• Optimized production schedules to align with demand forecasts, ensuring timely and cost-effective manufacturing processes.
• Coordinated inventory management for raw materials, tracking stock levels, and strategically managing orders to minimize surplus and prevent stockouts.
• Collaborated with cross-functional teams (including procurement, warehouse, and production) to streamline supply chain operations, aligning production targets with sales forecasts.
• Monitored and adjusted production plans in real-time based on changes in customer demand, unexpected delays, or material shortages, maintaining high on-time delivery rates.
• Analysed supply chain data to identify trends, forecast future needs, and make data-driven decisions that reduce waste and improve resource allocation.
• Implemented process improvements that increased production efficiency, reduced lead times, and minimized downtime, contributing to a more resilient supply chain.

• Provided exceptional customer service to key accounts, managing orders, addressing inquiries, and resolving issues to ensure a smooth and positive customer experience.
• Coordinated between sales, supply chain, and logistics teams to align production schedules with customer demand, improving order accuracy and fulfillment rates.
• Monitored inventory levels and worked closely with planning teams to ensure stock availability, proactively addressing potential shortages or delays.
• Processed and tracked customer orders from entry to delivery, utilising ERP systems to maintain accurate records and ensure timely shipments.
• Generated and analysed sales and inventory reports, providing insights that supported demand planning and identified opportunities to optimize stock levels.
• Facilitated regular communication with customers regarding order status, lead times, and any potential disruptions, enhancing transparency and building trust.
• Supported sales forecasts by coordinating with sales teams to gather market intelligence, ensuring accurate demand signals for production planning.
• Identified and implemented process improvements to enhance customer satisfaction and streamline order-to-delivery workflows.

Key achievements:

• Maintaining good DIFOT (Delivery in full, on time) above 95% over the years. With DIF (Delivery in full) -99%, DOT (Delivery on time)- 90%.
• Identified cost saving for the business by analysing and negotiate with customer for orders consolidation (estimated to saved $140.000/ year)