Tina Wood
Maryborough,QLD
Summary
Dynamic leader with a proven track record at Maryborough Sports Club, excelling in team management and operations management. Enhanced customer satisfaction and streamlined workflows, achieving significant improvements in efficiency. Skilled in Microsoft Office and fostering strong relationships, I bring a goal-oriented approach and a knack for mentoring, driving team success and business growth.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Outgoing supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
16
16
years of professional experience
Work History
Club Supervisor
Maryborough Sports Club
01.2021 - Current
- Developed strong rapport with members, fostering a sense of community within the club.
- Ensured compliance with local regulations by maintaining proper licensing and permits for club operations.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated with other department supervisors to ensure smooth integration of services throughout different areas of the facility.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Chef De Partie
Westside Motel
11.2017 - 01.2021
- Ensured compliance with food safety regulations by maintaining proper storage protocols for perishable items and promptly addressing any potential hazards.
- Rotated stock to use items before expiration date.
- Assisted in staff training, developing strong teamwork and consistency in dish preparation.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Assisted with menu development and planning.
- Developed close relationships with suppliers to source best ingredients.
- Maintained well-organized mise en place to keep work consistent.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Collaborated with fellow chefs de partie to create daily specials, showcasing culinary creativity and diversity.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Improved customer satisfaction by attentively addressing dietary restrictions and special requests.
- Expanded culinary knowledge through continuous research on new techniques, flavors, and trends within the industry as a means of staying current with evolving consumer tastes.
- Planned and directed high-volume food preparation in fast-paced environment.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Coordinated with team members to prepare orders on time.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Implemented food cost and waste reduction initiatives to save money.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
- Assisted in budget planning and cost management efforts, helping the establishment maintain profitability without sacrificing quality or service standards.
Assistant Cafe Manager
Maddison Cottage
03.2015 - 11.2017
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Assisted in the development of new menu items, resulting in higher sales and positive feedback from customers.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
- Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
- Managed daily cafe operations for smooth workflow and increased productivity.
- Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
- Contributed creative ideas for themed promotions or seasonal specials that kept our offerings fresh while appealing to diverse consumer tastespreferences.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Secured daily cash by verifying totals and making nightly deposits.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Kitchen Supervisor
Maryborough Sports Club
06.2009 - 03.2017
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Served consistent portions following recipes and control standards.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Monitored food preparation, production, and plating for quality control.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Established strong vendor relationships for reliable ingredient sourcing and cost-effective purchasing.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Cookery
Wide Bay TAFE
Hervey Bay 11-2002
Skills
- Team management
- Customer service
- Attention to detail
- Goal oriented
- Verbal and written communication
- Decision-making
- Relationship building
- Training and mentoring
- Team building
- Employee motivation
- Coaching and mentoring
- Operations management
- Policy and procedure development
- Public speaking
- Workflow management
- Business administration
- Teamwork and collaboration
- Customer service management
- Phone and email etiquette
- Microsoft office
- Employee supervision
- Documentation and recordkeeping
- Data entry
- Administration and operations
Timeline
Club Supervisor
Maryborough Sports Club
01.2021 - Current
Chef De Partie
Westside Motel
11.2017 - 01.2021
Assistant Cafe Manager
Maddison Cottage
03.2015 - 11.2017
Kitchen Supervisor
Maryborough Sports Club
06.2009 - 03.2017
No Degree - Cookery
Wide Bay TAFE
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