Tina Yin
Templestowe,VIC
Summary
Detail-oriented professional with bilingual abilities and is
experience in both service and marketing. Monash current
student and self-assured with superior communication
skills.
Overview
1
1
year of professional experience
Work History
Sales Associate
1001 Optical
Melbourne, VIC
10.2023 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Worked with fellow sales team members to achieve group targets.
- Developed promotional strategies to increase sales volume.
- Placed special orders or called other stores to find desired items.
Volunteer
Lions Clubs
Melbourne, VIC
10.2022 - Current
- Assisted with special events and programs, including greet guests and present awards at Lions Club charity gala.
- Helping to wrap and mail Christmas presents for children in orphanages
- Volunteer services and free performances at nursing homes
Waitress
Ichi Ramen
Melbourne, VIC
02.2023 - 08.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Education
BBA - Marketing
Monash University
Melbourne, VIC10.2024
Skills
- Fluent in English, Mandarin and Cantonese
- Experience in customer service
- Teamwork Collaboration
- Basic Excel operations
Timeline
Sales Associate
1001 Optical
10.2023 - Current
Waitress
Ichi Ramen
02.2023 - 08.2023
Volunteer
Lions Clubs
10.2022 - Current
BBA - Marketing
Monash University
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