Summary
Overview
Work History
Skills
Certification
Languages
Timeline
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Tina ( Hanh) Vo

Durack,QLD

Summary

Versatile Manager with a passion for fashion and a robust background in both small business operations and customer service excellence, notably at Acacia Ridge Bakery. Demonstrated expertise in operations management and relationship building, achieving significant cost savings and enhancing guest satisfaction. Skilled in sales leadership and service quality assurance, consistently maintaining high standards and fostering repeat business.

Professional leader with proven track record in driving organizational success. Demonstrates strong focus on team collaboration and results, adapting seamlessly to changing needs. Expertise includes strategic planning, operations management, and effective communication. Known for reliability, leadership, and ability to guide teams towards achieving goals.

Talented Owner with excellent customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people with all ages.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager (owner) Acacia Ridge Bakery

SELF EMPLOYED
05.2015 - 12.2024
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Managed all baking operations professionally and handled all problems confidently.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment..
  • Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
  • Increased customer satisfaction by ensuring high-quality service delivery.

Hotel Front Desk Clerk

Metro Hotel Tower Mill
09.2013 - 05.2015
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.

Skills

  • Customer relations
  • Operations management
  • Small business operations
  • Relationship building
  • Service quality assurance
  • Time management

Certification

2011 - Certificate of completion for Wesley Reception and Terminology Course

2011 - Certificate of completion for Pracsoft Basic Essentials Training Course


2006 - Certificate 111 Tourism /Galileo Certificate

Southbank TAFE


2004 Senior Certificate

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Manager (owner) Acacia Ridge Bakery

SELF EMPLOYED
05.2015 - 12.2024

Hotel Front Desk Clerk

Metro Hotel Tower Mill
09.2013 - 05.2015

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Tina ( Hanh) Vo