Tinaka Henton
Townsville,QLD
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional, well presented and knowledgeable, offering five years of experience in administrative support and 30 years in customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
RECEPTION / ADMINISTRATION
Coast To Country Hearing
09.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled complaints and questions, and re-directed calls to other team members.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Kept reception area clean and neat to give visitors positive first impression.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
REAL ESTATE / SALES
Tropical Homes
02.2022 - 08.2023
- Communicated with clients to understand property needs and preferences
- Liaised between buyers and sellers to provide positive experiences for both parties
- Coordinated appointments to show marketed properties
- Developed and maintained list of available properties suited to different needs and budgets
- Generated leads for sales through face to face display home presentations
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue
- Informed home buyer of sales, construction and warranty processes
- Maintained connections with clients to encourage repeat business and referrals
- Advised clients on market conditions and property value for informed decision-making
- Developed and implemented strategic marketing plans to increase potential for selling properties
- Presented purchase offers to sellers for consideration
RECEPTION / ADMINISTRATION
John Gribbin Realty
02.2021 - 02.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Answered phone promptly and directed incoming calls to correct offices.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Prepared rental applications
- Conducted Tika search history, qualified prospective tenant applications, liaised with Applicant and Owner
- Processed exit and entry documents, signed key's in and out.
- Conducted rental property open for inspection appointments
- Advertised rentals on portals for rent. Renewed window display homes for rent
- Photocopying, scanning, data entry
- Handled cash transactions and payments for rent
- Processed end of day settlement for banking
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Non reactive, calm persona, level headed in matters of conflict
RECEPTION / ADMINISTRATION
The Good Guys
02.2020 - 02.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Cashier / sales, processed in-store and online orders
- Beginning of day and end of day banking
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
SALES
Michael Hill Jewellers
01.2019 - 02.2020
- Worked to build relationships with customers and built potential for additional sales
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Increased sales and customer satisfaction through personalized servicing
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
- Managed customer from initial contact to closing with attention to detail to build loyalty
- Improved customer service and telecommunication skills to build lasting relationships
- Listened to clients and introduced solutions to satisfy business and personal needs
SALES
Surf Ski & Dive
10.2018 - 01.2019
- Worked to build relationships with customers and built potential for additional sales
- Engaged customers in social conversations to create pleasant and easy shopping experience
- Increased sales and customer satisfaction through personalized servicing
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Personal targets, Team, Targets, KPI, upsell, opens, closes, end of day banking and reconciliation reports
- Listened to clients and introduced solutions to satisfy business and personal needs
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise
- Managed customer from initial contact to closing with attention to detail to build loyalty
- Improved customer service and telecommunication skills to build lasting relationships
Education
High School -
Ruapehu College
11-1987
Skills
- Communication Skills
- Customer Service
- Multitasking
- Time Management
- Attention to Detail
- Problem Solving
- Professional
- Discretion
- Organisation
- Teamwork
- Interpersonal Skills
- Computer Microsoft office suite
Additionalinformation - Referees
- Ashlee Mcnamara, John Gribbin Realty Administration Management, 0459 940 350
- Dee Voute, Tropical Homes, 0455 208 357
- Shane McIndoe, Character Reference, 0455 366 982
Timeline
RECEPTION / ADMINISTRATION
Coast To Country Hearing
09.2023 - 09.2024
REAL ESTATE / SALES
Tropical Homes
02.2022 - 08.2023
RECEPTION / ADMINISTRATION
John Gribbin Realty
02.2021 - 02.2022
RECEPTION / ADMINISTRATION
The Good Guys
02.2020 - 02.2021
SALES
Michael Hill Jewellers
01.2019 - 02.2020
SALES
Surf Ski & Dive
10.2018 - 01.2019
High School -
Ruapehu College
Similar Profiles
Krissy KnightKrissy Knight
NDIS Carer at Coast And CountryNDIS Carer at Coast And Country
Tahliah FieldTahliah Field
Community Mental Health Nurse at Coast And Country Primary CareCommunity Mental Health Nurse at Coast And Country Primary Care
Daniel TorbushDaniel Torbush
General Manager & Director of Golf at Crystal Coast Country ClubGeneral Manager & Director of Golf at Crystal Coast Country Club
Katherine KirkpatrickKatherine Kirkpatrick
Bartender at JADALBartender at JADAL
Naomi LynchNaomi Lynch
Business Account Manager at Provet Pty LtdBusiness Account Manager at Provet Pty Ltd