Tinashe Goto
Oran Park,NSW
Summary
Professional with strong expertise in building and maintaining client relationships, ensuring customer satisfaction, and resolving issues efficiently. Proven ability to collaborate with teams, adapt to changing needs, and deliver results. Skilled in communication, conflict resolution, and CRM software. Known for reliability, adaptability, and customer-centric approach.
Overview
8
8
years of professional experience
Work History
Customer Relations Specialist
NRMA Insurance
06.2020 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Negotiated favorable outcomes between customers and the organization when resolving disputes or conflicts effectively.
- Provided guidance to junior team members as a subject matter expert on best practices in customer relations management.
Real Estate Sales Agent
Wiseberry Acclaims Real Estate
05.2017 - 06.2020
- Enhanced property listings'' visibility by utilizing social media platforms, email campaigns, and traditional marketing methods.
- Compared, researched and appraised properties.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Provided comprehensive representation for clients during negotiations with other agents or potential buyers and sellers.
- Generated leads through cold calling, networking, and referral-based marketing strategies.
- Successfully closed numerous deals by effectively addressing client concerns and resolving issues promptly during negotiations.
- Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
Education
Bachelor of Business - Marketing
University Of Western Sydney
Sydney, NSW04-2021
High school certificate - Atar 79.65
Regents Park Christian School
Regents Park, NSW10-2015
Skills
- Client Relationship Management
- Sales and Business Development
- Financial Acumen
- Communication and Presentation Skills
- Leadership and Team collaboration
- Negotiation and conflict resolution
- Work Planning and Prioritization
- Strategic Planning and Problem Solving
Technical Skills
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Collaboration Tools: Microsoft Teams, Zoom
- Cloud Platforms: Google Drive, Google Cloud, Dropbox, OneDrive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceWork from home optionCompany CultureCareer advancementQuote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Customer Relations Specialist
NRMA Insurance
06.2020 - Current
Real Estate Sales Agent
Wiseberry Acclaims Real Estate
05.2017 - 06.2020
Bachelor of Business - Marketing
University Of Western Sydney
High school certificate - Atar 79.65
Regents Park Christian School
Languages
English
Bilingual or Proficient (C2)
Shona
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Similar Profiles
Courtney TrinderCourtney Trinder
Insurance Consultant at NRMA InsuranceInsurance Consultant at NRMA Insurance
Nadia ShlimonNadia Shlimon
Customer Service Representative at NRMA InsuranceCustomer Service Representative at NRMA Insurance
Jhanavi AcharyaJhanavi Acharya
Insurance Consultant at NRMA InsuranceInsurance Consultant at NRMA Insurance