Tina (Yu Ju) Chan
Narellan,Australia
Summary
Hardworking Restaurant Manager with 10 Plus years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Currently On leave from My Current Part time employment due to Birth of my second baby
Looking for a Career Path Change and Flexibility to Accommodate my growing Family
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Pancakes On The Rocks Beverly Hills
Beverly Hills
08.2020 - Current
- Assisting the Store Manager on Operating the Store, With Previous Managing experience.
- Contribute from all Previous Managerial Skill to Support the Store Operation
- Working Part time Hours
Restaurant Manager
Pancakes On the Rocks
Campbelltown
03.2012 - 08.2020
- Current Holder for the premises Alcohol Licensee, OHS Certified, First Aid Certified, Emergency Warden, Food & Safety Supervisor
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Distributed food to service staff for prompt delivery to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved problems or concerns to satisfaction of involved parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new employees to perform duties.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Managed accounts payable, accounts receivable and payroll.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Optimized profits by controlling food, beverage and labor costs.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Shift Manager/ Crew Trainer/ Stock Handling /Bar trained / coffee making/ customer service
Rashays’s café and Restaurant
Narellan
08.2011 - 03.2012
Supervisor / Waitress / Customer service/ Cleaning / Till operate /Coffee Making
Picola Italia Pizzeria
04.2008 - 08.2011
Retail / Customer service / Cleaning / Stock handling / Till operate
Gloss Accessories
11.2008 - 04.2010
Customer service / cleaning / Stock handling /Handling of monies
Harrington Park Pharmacy
03.2008 - 04.2008
Retail / Customer service / Cleaning / Stock handling / Till operate
Bevilles
12.2010
Data collecting/ Article editing/ Article writing/ Phone answering
Camden Council
Customer service/ Data updating/ Catalogue collecting
Macarthur Travel Agent
Camden
Education
Tourism and Event Certificate III
01.2011
Camden High School
01.2010
Higher School Certificate
01.2010
Year 11 Preliminary
01.2009
Year 10 School Certificate
01.2008
Elizabeth Macarthur High School
01.2006
Harrington Park Public School
01.2004
Narellan Public School
01.2001
Educated in Taiwan
01.2001
Skills
- Speak and write in English and Mandarin/ Chinese
- Strong leadership and organization experience
- Friendly and Enthusiastic
- High motivation and expectation
- Food Service Background
- Customer Service
- Complaint Resolution
- Cash Handling
- Equipment Operation
- Teamwork and Collaboration
- Following Instructions
- Effective Prioritization
- Efficient Time Management
Personal Information
- Age: 31
- Place of Birth: Taiwan
- Date of Birth: 06/21/1992
- Nationality: Australian Citizen
References
- Nelson Tromp, General Manager Pancakes On The Rocks 0419 417 520
- Bhupinder Singh Restaurant Manager - Pancakes On the Rocks Beverly Hills 0450 018 717
Timeline
Assistant Store Manager
Pancakes On The Rocks Beverly Hills
08.2020 - Current
Restaurant Manager
Pancakes On the Rocks
03.2012 - 08.2020
Shift Manager/ Crew Trainer/ Stock Handling /Bar trained / coffee making/ customer service
Rashays’s café and Restaurant
08.2011 - 03.2012
Retail / Customer service / Cleaning / Stock handling / Till operate
Bevilles
12.2010
Retail / Customer service / Cleaning / Stock handling / Till operate
Gloss Accessories
11.2008 - 04.2010
Supervisor / Waitress / Customer service/ Cleaning / Till operate /Coffee Making
Picola Italia Pizzeria
04.2008 - 08.2011
Customer service / cleaning / Stock handling /Handling of monies
Harrington Park Pharmacy
03.2008 - 04.2008
Data collecting/ Article editing/ Article writing/ Phone answering
Camden Council
Customer service/ Data updating/ Catalogue collecting
Macarthur Travel Agent
Tourism and Event Certificate III
Camden High School
Higher School Certificate
Year 11 Preliminary
Year 10 School Certificate
Elizabeth Macarthur High School
Harrington Park Public School
Narellan Public School
Educated in Taiwan
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