Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tinese Cawsey

Summary

Well-trained Assistant Restaurant Manager promoting 5 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

5
5
years of professional experience

Work History

Assistant Restaurant Manager

KFC
12.2022 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Conducted interviews with potential new team members and completed the training of new individual team members.
  • Managed team, maintaining exceptional customer service and quality standards.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Motivated staff to perform at peak efficiency and quality.

Shift Supervisor

KFC
03.2022 - 12.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.

Team Member

KFC
07.2018 - 03.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Team Member

Kmart South Morang
11.2020 - 01.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.

Team Member

McDonald's
08.2018 - 07.2019
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated register to process payments and collect cash payment for order totals.
  • Greeted customers at drive-thru and took food orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Advanced Diploma of Building Design - Architectural

RMIT University
10.2024

Year 12– VCE -

Mill Park Secondary College
2021

The Lakes South Morang College
2018

Skills

  • Ability to work well under pressure
  • Ability take initiative and attention to detail
  • Investigating Complaints
  • Shift Management
  • Training and Development
  • Opening and Closing Procedures
  • AutoCAD Trained
  • Fast learner and able to adapt to difficult situations
  • Ability to follow instructions and be team focused
  • Ability to team lead and manage

Additional Information


Jean Mcginley

Scanlon Group of Companies

0408 173 469


Dylan Martin

General Restaurant Manager KFC

0498 244 309


Timeline

Assistant Restaurant Manager

KFC
12.2022 - Current

Shift Supervisor

KFC
03.2022 - 12.2022

Team Member

Kmart South Morang
11.2020 - 01.2022

Team Member

McDonald's
08.2018 - 07.2019

Team Member

KFC
07.2018 - 03.2022

Advanced Diploma of Building Design - Architectural

RMIT University

Year 12– VCE -

Mill Park Secondary College

The Lakes South Morang College

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Tinese Cawsey